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October 2024 by FwetBoy Rico
Great place to take you pet for vaccination, very friendly staff
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November 2023 by Charlene Schaeffer
The vetenarian was really good with Lilly
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September 2023 by Paul HENDRICKS
Appointment hard to schedule and too expensive once I got one. Seems like profit is main driver for care.
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August 2023 by Elyse L.
I will never return to this Petco ever! The store manager is an absolute miserable human being and shouldn't be working in Costumer service. I have never witnessed someone so triggered because I stopped her to ask a question. I even told her it was ok and I'll wait forThe other associate who was busy at the moment. Her attitude was unnecessary and I feel bad for who works for her. She claimed she worked for the company 15 years and it CEARLY shows. Quit already it's not worth your happiness.
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August 2023 by Kim Cavallo
Awesome and caring staff for a fraction of a regular vets price. Highly recommend!
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August 2023 by Michelle Gonzales
Affordable, veterinarians are great and all the assistant.
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July 2023 by Holliwood M.
Extremely dissatisfied with the customer service with Alyson the dog trainer . She lacks poor customer she does not greet you . She is not friendly and because of that I would not want her to train my dog . If you pay for private lessons you definitely wants someone with enthusiasm to help you . I don't recommend this trainer Alyson or the Fairfield location.
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July 2023 by Misty Lauer
Quick easy and great prices..my pets love the Vets and Assistances.
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March 2023 by Rafael R.
This store goes above and beyond! There is a great selection of treats for my dog who is especially picky when it comes to liking something long term. They always have large 15.5lb bags of food for both my dog and my cat, which saves me money in comparison to buying the 7lb bags and multiple trips a month!! I DEFINITELY recommend coming here over Petsmart, and it's less than a mile from the Gateway Blvd. Petsmart location in Fairfield.
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February 2023 by Any N.
The app booking DOES NOT work at all. I tried it more than a few times and they don't see at the store. Then grooming department never answers their phone I mean NEVER AND THEY NEVER CALL BACK. I left a few messages with all the info as stated on the voicemail and never gotten a response back at all. I gave up and will be looking to using locally owned pet grooming from now on. This location has gotten worst. I don't like going to Pet Smart but at least they answer their calls no matter what.
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October 2022 by Beverly A.
I would leave zero stars if I could. Why have hours posted if you just close up early on a whim. My dog just came home from surgery and I needed to buy a bigger crate to house her and the cone, but you closed early despite Sunday posted as 7pm.
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September 2022 by Monica R.
That Michelle lady hahahhaa why does she work at petco if she's not happy why does she work there. She always answers the phone with attitude and try to be a smart a** . Also to Joel, you need to do better. Disrespecting my sister because " she was not " on the pickup names when she was, and plus you gave her someone else's dog food. Do not come to this petco. Go to Vacaville location or better pet supply store.
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August 2022 by Gerald H.
Folks here are always great and courteous but it's evident how they are understaffed with a cashier having to cover on training, manning the aisle and helping customers.
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July 2022 by Sharon S.
I've gone to this Petco several times because it's in a convenient location for me. I've had decent experiences in this store, but today I noticed that they don't know how to handle their lines. I ended up in 3 different lines before I was checked out, and people who had just entered the lines were checked out before people who had waited several minutes. The workers were completely oblivious to that fact. I commented to the checker that I waited in 3 lines prior to checkout, but she ignored me. No apology whatsoever. Petco is overpriced as well. I'll either shop online from now on or go elsewhere.
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June 2022 by Mike C.
My family and I were in need of an a terrarium and went to visit a nearby PetSmart. We discovered that the selection wasn't the best for a larger terrarium so we decided to venture out further to this PetCo. They not only had the 40 gallon plus tanks, but had great customer service. The manager Chris was great and ensured we had an equally nice experience. If you're in the market for a terrarium at a good price, I'd recommend visiting this PetCo.
