Petco is a leading health and wellness company focused on improving the lives of pets and pet parents. The Fairfield Petco store located at 1370 Holiday Lane offers a wide range of brand-name pet nutrition products and supplies for dogs, cats, birds, small pets, fish, and reptiles. The store's highly qualified professionals provide full-service grooming, veterinarian services, Vetco Vaccination Clinics, pet adoption services, and positive dog and puppy training classes to ensure the best care for customers' pets. Customers praise the store's great customer service, with staff being patient, knowledgeable, and efficient. One first-time dog owner had a positive experience with their puppy's first appointment, while another customer highlighted the excellent service provided by Melanie, a staff member who always ensures a quick and seamless checkout process. Customers also appreciate the store's competitive pricing and the convenience of online shopping with in-store pickup or repeat delivery options. While the store generally receives positive reviews, there is one customer who expressed concerns about the health of the white mice sold at Petco, suggesting the store should offer more colored and healthier options.
Came in to get a gold fish for my daughter. Chris (I believe was his name) helped us, and the type of customer service he gives is the type that makes you want to come back. He’s genuine, ask through questions and gives examples vs just making the moment transactional. Thank you!
March 2026
Exceptional customer service. Friendly and efficient staff. Everytime, with every associate. The store is always clean and organized. I love the curbside pick up and the BOPUS 10%! Love Petco!
February 2026
Chris was extremely helpful. I was looking for Alison because she helped train myndogb10 years ago. I really like the help and products petco offer.
