Quest Diagnostics offers a range of testing services, including COVID-19 antibody testing by appointment. Located in the Fairfield West Plaza behind First Northern Bank, the facility is easily accessible with a large parking lot. The staff includes welcoming and professional phlebotomists who provide excellent service, making patients feel comfortable, even those with fears of needles. While the check-in process is straightforward, some customers, especially older individuals or those unfamiliar with technology, may benefit from additional assistance at the entrance. The facility also features various tests, including routine lab tests and specialty services. Although there may be occasional delays of about 20-25 minutes for appointments, staff communicate these wait times effectively, ensuring patients are informed. For more information or to schedule an appointment, customers can visit QuestDiagnostics.com.
I received a text before my appointment time once I was there just click on the link and they told me to have a seat and I was called back within five minutes. Great job.???
May 2024
Convenient place with big parking lot. Easy to make appointments, easy to check in, everything is in time. Welcoming, polite, top professional phlebotomists.
May 2024
I think it would be helpful to have someone greeting and helping customers that might not be familiar or are older and not comfortable with self check in technology. I assisted a gentleman who did not speak English and was not comfortable with the self check -in.There were others that also seemed a bit confused.
