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November 2020 by Nathaniel Hope
Informative, helpful, peace of mind. For all stresses there are when purchasing a home for the first time, I felt like I was in great hands and was well taken care of.
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September 2020 by Cole R.
Steve was absolutely incredible throughout our home buying process. This was our second loan through Caliber Home Loans and I could not recommend them enough! Steve always made sure we were in the loop and he did everything in his power to make sure we closed on time. Thank you Steve!!!
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July 2020 by Jaci Runge
My husband and I have worked with Steve and his team twice now. The first time was for our original loan, and then again for our refinance after our loan was sold. Both times were great experiences. Caliber is exceptionally responsive and willing to answer any questions, big or small. We felt truly valued.
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May 2020 by Michael D.
This review is for Susie Ataide and also the team at Caliber Home Loans here in Fairfield. We had a very complicated situation. Susie began working for us and right out of the gate she was on top of everything. We were not expecting things to work out, we had been told our situation was a tough one to get a refi for. In the first two weeks, we were well on our way to not only getting a great refi rate but through Susie's hard work and never say die attitude we were able to do everything we wanted to do. With COVID-19 rules being added every day we had a leg up in the process because Susie was always one step ahead of the changing rules. I mean this was a mountain of work for her and her team and they absolutely did everything right! Susie's boss (sorry I do not know his or her name) also stepped up and made the loan happen. We are so impressed with Susie's dedication to her profession. Susie is super responsive, PROACTIVE, and just the nicest woman! We are her biggest fans and will refer her and Caliber Home Loans in Fairfield to everyone we know that is looking to purchase or ReFi their home. I have never had such attention to detail and personal attention as I have experienced with Susie and her office. She made it happen! Myself and my wife will be forever grateful to you Susie, you ROCK!!! Michael D
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May 2020 by Mike S.
I am counting the months to refinance! The customer service here is the worst I have ever dealt with in the past 20 years. Caliber Home Loans prides themselves in how the take care of disabled vets, yet their level of service does not suit mediocrity. Issue: Caliber Home Loans is billing the incorrect amount for in escrow for taxes. NV bills quarterly for taxes. Caliber Home Loans is taking the quarterly payment monthly. So lets say your taxes are $2400 annual, per month that would equal $200 and quarterly $600. Imagine paying your quarterly taxes every month. My actions Contacted reps 3 times over the phone. The gem and pride of Caliber Home Loans, their second rep asked that I contact Caliber Home Loans with respect to my request through the mail. Pretend this is you...overcharged and now asked to communicate through the postal service during a pandemic when money isn't exactly flowing in like a rapid river. So here I am...I've had to send three certified letters asking to drop my taxes from payment because Caliber Home Loans was not "escrowing" the correct amount and the terms for my loan allow me to drop this. First letter went to the customer service address that their wonderful representative provided me. Second & Third letter went to their Customer Service department (again) and their Corporate office for awareness. The letters sent were certified in case I need to battle with the three credit bureaus, I am prepared. How many of you have had to run through this level of effort with a mortgage company? I hope zero - and if you don't go through Caliber Home Loans, you got a better chance of keeping that bad luck out of your court.
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March 2020 by Mr G.
What a wonderful job Steve case from caliber homes and my realtor Ryan (from twin oaks realty)did.steve service was amazing.heres what we loved about steve. 1.communication(he Always called and updated us in everything.)he's a super reliable person. 2.super professional.(he explains everything before you sign any documents.) 3.super friendly(as a Latino I felt like he was my friend or brother(he helped us a lot through the process.) If you want a good loan officer steve is you're man.super happy with our home. Thanks from. The Gonzalez family.
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September 2019 by Monique Cassavoy
Steven and his team (Kristina and Andrew) were great! We were first time home buyers and self employed and they were happy to answer any and all of our questions anytime of day and made the process go very smooth and without any issues. Everything was done quickly and efficiently. We highly recommend them!
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September 2019 by Lynn Barker
Steve and Andrew make a great team. They were able to obtain a first time buyer program for me in Vacaville. Steve explained each step to make sure I had a clear understanding. He filled out the paper work and submitted in a timely matter. For reasons beyond his control two previous properties fell through. But he never gave up on my dream. Today I’m the proud owner of a home in Vacaville. Give Steve a call. He can make your dream come true
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July 2019 by Monique C.
Steven and his team (Kristina and Andrew) did an excellent job! We were first time home buyers and self employed and they were there to answer any and all of our questions anytime of day and made the process go very smoothly. Everything was done quickly and without any issues. We highly recommend them!
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May 2019 by Lynn B.
Steve and Andrew work together like a well oiled machine. I was priced out of my rental in Santa Cruz. In hopes of buying a house I moved to Solano County. Even though everything on paper said I could not secure a loan, Steve found a way. The Vacaville first time buyer program was a perfect fit. Steve made sure all the paperwork was submitted correctly and in a timely manner. Today I'm living in my own home with payments lower than my previous rent. Steve was able to make my dream of owning a home come true. Give him a call. He can do the same for you
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April 2019 by Jenna S.
Steve was extremely helpful and honest in his suggestions and advice on the most efficient and economical way to finance our home loan. He made the whole process of selling and buying our homes seemingly effortless - which we know it wasn't. He kept up with constant communication throughout the entire processes. He was always available to answer questions or concerns. We hope not to be moving again anytime soon but when we do we will definitely be utilizing Caliber Home Loans services again.
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September 2018 by Kelly Miller
The best mortgage lender I have ever worked with! Our loan was a challenge but his knowledge, perseverance and people skills made it happen!
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September 2018 by Debbie O
ABSOLUTELY AWESOME!!!! My husband and I are overcome with joy with our dream home thanks to Steve Case and Andrew Untal at Caliber Home Loans! From the beginning to the end, they were professional, courteous, responsive and caring! We were very blessed to have their team assisting us with the processing of our application! We truly felt that we celebrated the milestones of the process and overcame the issues as a team. We highly recommend their services to everyone and encourage you to let them service your loan as well!!
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September 2016 by Debbie Scaglione
Steve helped us with our loan about 20 years ago; he was very professional and helpful! So when we needed a refinance on our home, we remembered his name and sought out his help. He is not a pushy type; you know the ones when you ask about a refinance they call you night and day and cannot get them to stop? Well Steve is not like that. If you need a loan call on his office and you will find the knowledge and experience worth it.
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September 2016 by Michael Rondez
Steve is great!!! We were having trouble getting approved for a good amount from our own bank. We called Steve and gave him some rough numbers over the phone and he said that he could help us out. We brought him the information that he requested and he was able to get us more than enough to get our dream house. He was always there to answer any questions that we had and was really easy to work with. If you're looking to buy a house, we highly recommend talking with Steve Case!! We are very pleased with the process we went through with Steve & First Priority!! Thank you for everything Steve!!
