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“We have used their internet service for about 6 years in the Tenaja area. It's fast and reliable. Only had one issue when I bought a new router and it was fixed quickly.”
“I received the best customer care from Daniel and his supervisor Edwin P. I will definitely contact headquarters shouting their accolades! Thank you for a job well done!
DButler”
“I just can’t rave enough about the AMAZING vostumer service I got from Cassie and Juliet from Temecula spectrum store! Unfortunately John from costumer service cancelled my acct and activated an incoming tenant 2 weeks early without looking at leases. I’m not even sure how he was able to get my personal information and reach out to me via text from his personal number. I called spectrum costumer service and was told I needed to go to the closest store and show my lease. Thank goodness I got Cassie and Juliet the manager to help me. They took time to understand my issue and frustration and stayed with me until the issue was resolved which took over an hour in which we had to call costumer care specialist! They communicated my situation and made sure it was resolved! Had it not been for them I would have cancelled my spectrum services and went elsewhere! BEST costumer service and sweetest humans. Thank you for making a stressful situation a great experience!”
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“Ander was awesome! He helped answer all of our questions and gave us additional advice that helped us immensely with the purchase of a new phone and plan. Thank you!!!”