Fallbrook Ace Hardware, part of Crown Ace Hardware, is a local gem in the Fallbrook community. Customers consistently praise the store for its outstanding customer service, with staff members always eager to assist. Upon entering, shoppers are often greeted by friendly employees who readily offer help, creating a welcoming atmosphere that stands in stark contrast to larger retailers. The team works well together, ensuring that customers receive personalized attention and support throughout their shopping experience. The store is well-stocked with a wide range of products, making it a reliable choice for both casual shoppers and handymen. Many customers appreciate the willingness of the staff to go above and beyond, including helping locate items and even carrying purchases to the checkout counter. Although most experiences are positive, there have been some concerns regarding specific customer service issues and the charity donation requests at checkout. Despite this, the overall impression remains favorable, with many recommending Fallbrook Ace Hardware for its helpfulness and strong commitment to the community.
Very helpful staff, polite and knowledgeable. Thank you so much Irene for helping with the things I needed today, I appreciate your help.
September 2025
You cant walk into this Ace Hardware without an employee asking you if you need help! Its quite a phenomenon, after shopping at Home Depot, where no one asks the same question. Also, if Ace doesn't have something you need, they will order it for you. Really appreciate this place!
September 2025
Nice , clean , & well stocked store, with friendly and helpful employees who are knowledgeable, also.
