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October 2023 by Pete H.
I just bought two water filters for my fridge.There were many choices, and without asking forassistance other than where they were located,one of the clerks at payout led me back to where they were located and helped me pickthe right product, of which there were many,and coded. She was very helpful.This took place in the Fallbrook store (17885)at about 10am on 10/26/23.Peter Hensley Ace Rewards ID # 1992488937
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October 2023 by G Escobar
Very good experience. The gentleman on the floor, walked me straight to the item I was looking for in plumbing. The store looks clean and organized.The girl cashiers could be more welcoming. They never have have a smile and give off a standoffish vibe....Not friendly in the least.On other occasions, seem s like they want to rush you off, so they can continue their insignificant conversations. It's a shame.
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October 2023 by Bradley Matlove
When the place was privately owned you could get anything you would want at a decent price, a $30 roll of wire is $73! Sorry Charlie....
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September 2023 by Jorge Monasterio
Everything is in a different place every time I shop. Annoying.Lots of people working there but always seem too busy to find them to help you find stuff.
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September 2023 by Beverly B.
Staff are kind and helpful , and have a sense of humor. I overheard some music and started to move to the beat, the man who was helping me smiled and kind of laughed, asked his associate if she saw me dance, she smiled too. Since I'm elderly, but still young at heart, I didn't know how to take it except to laugh
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August 2023 by M Nair
They generally have anything I need as a handyman. I’ve been pretty happy with the service until today. They sold my client a toilet seat with the bolts package missing. When I went back to ask for a package with the bolts, they would not help me and made me purchase a separate package of bolts. I understand it’s been past 30 days. I understand that the computer won’t let you do it blah blah blah. But in reality, a manager can override something like that. Ace went from five stars to three stars today. Ace put them selves first this time. Not the customer.Also, i find the request to round up my change for charity every time I shop very bothersome. All that is as a tax write off for ace hardware. Sure a charity gets a little bit of money. But ultimately it’s about Ace Hardware saving money on their taxes.
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July 2023 by R. T
Medium size store but has most of the essentials for home repair and maintenance. The closes chain hardware in Fallbrook. Parking lot is a bit tight so no RV or trailers recommended. They have a small garden selection of plants and with good value for the dollar Everyone are eager to assist and help find what you need.
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July 2023 by Ki H
Clean and smallThe parking is a decent size, free parking. The service is quick and friendly. Everyone is very knowledgeable
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July 2023 by L. M.
I like the neighborhood vibe of this hardware store. The staff is above and beyond friendly and helpful. If someone doesn't have the answer, they'll find someone who does. A great selection of garden soils and fertilizers which is usually what I'm after. A word of caution, I've found that if you're checking in stock availability online, specific to this store, it isn't necessarily accurate. It's best to call to confirm.
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June 2023 by Beatrice Edgar
Love this place, has a little bit of everything and amazing customer service.
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June 2023 by Austin W.
good hardware store. they have a lot of hard to find parts, but at the same time not as large of a selection as a Home Depot or Lowe's. but the staff is very friendly/helpful.I thing I liked it better as joes hardware but ace is doing a decent job taking over the reins. were a little high but the yve come down in recent months and are a lot more competitive now. best hardware store in fallbrook, but I still prefer Home Depot if you have the time to drive out there
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May 2023 by Christina Desiderio
I make it a point to go to this hardware store when I can If I don’t really need to go outside of town because the customer service here is top-notch - they’re always super friendly and very knowledgeable and actually they often have little parts that you can’t find at box stores.
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May 2023 by B.E. Dills
WORST CUSTOMER SERVICE.I had called for a quote for ONE screen window. They said it would be about $40 and it’s a first come first serve bases. I decided to go and drop it off with them instead of the $25 dollar option in Temecula that would take an appointment for next week. To save time and for sake of convenience I went to fallbrook ace. All smiles and all service when there, but at the end they said we will call you later today. I waited several hours because gas isn’t cheap waiting for a call for one rescreening. Everytime I called they said we would call you later today. I FINALLY CALLED AFTER FIVE HOURS OF WAITING TO FIND OUT IT WONT BE DONE FOR A WEEK! I was explained the process AGAIN like I didn’t already know from other employees but this time someone said it would be a week. WAST OF TIME AND MONEY. I could have done so much with my family on a Saturday and gave me false information for my business. Worst experience. Unbelievable and all they could say is yeah sorry but that’s how it is. I wouldn’t have drive to ace to begin with if they gave me the right information on the phone.
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May 2023 by Cherrylene Bruins
Small but they sure had everything ! I got all that I needed in one place . Easy shopping and workers very attentive and helpful
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May 2023 by Larry H.
Staff at the check out were pretty rude. One of the women helping another customer before me was nice, but the one who helped me seemed bothered by her job or me as a customer during check out. She didn't ask if I had a customer number, ask me how my day way - tell me thank you or to have a nice day, etc. Very strange behavior for a customer service focused job..