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November 2023 by M J.
The people working here are more interested in teaching the customer a lesson than they are with customer service. Rude.
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October 2023 by Renee R.
When they did answer the phone. I received good customer service. Friendly and helpful.
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October 2023 by Emma M.
I've had nothing but good experiences at the Fallbrook Post Office the last ten years. They are friendly and efficient. The USPS delivery drivers need a bit of improvement. They sometimes leave packages in the driveway or on the sidewalk; never bring them to the door.
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September 2023 by Olga D.
Older guy white hair and with glasses hates his job. He helped me and I didn't tape the label usually when I forget they let me have some tape and he was rude about it the guy before me needed a pen and the same guy that helped me told him he didn't have one. You can tell he's miserable and hates helping people out therefore he hates his job and just does it for the money. I went back after I taped the returning label on the package and I gave him a stare a girl in front of me was helped by him and his attitude changed and he asked me if I needed help I said no I'm waiting for the other gentleman. The other gentleman with black hair and glasses is really nice. Not to mention the rude older man was just throwing the packages like if it was trash lol he looked annoyed. I avoided him because I know my mouth and didn't want to be rude to him. From now on I'm just not getting helped from him unless he's the only person there. lol
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May 2023 by Michelle S.
Worker was visibly irritated by the costumer who was just asking help with sending out her mail. He put his hand up and let out an annoyed sigh when the customer said she has one more thing to send. Didn't think it was necessary for him to be so dramatic.
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February 2023 by Kathy E.
Ok I don't live in Fallbrook and after reading the reviews I was sure I would not get any help, but I wanted to know where a gift for my sister in law was that was sent 1-28-23. So I called the phone number and Max looked up the tracking number and explained that a third party sent and they don't have the package yet. Very nice and helpful. I live in Fallon NV : no phone number to call the post office , you have to go in person, the secondary post office in town has someone working sporadically and takes an hour lunch, so you have to park and go in to see if anyone is there & and my home delivery gal stops me to inform me she is taking vacation and since no one to cover her route delivery will be hit and miss. Just puts things in perspective.
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January 2023 by Kebi K.
They get what's needed done but there are two young gentlemen and one lady who are the only nice ones, everyone els is so rude and so snappy for no reason.
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November 2022 by Roger R.
Terrible service, they are always losing my mail. They closed my PO BOX for late payment and didn't allow me to reopen it. I was locked out of my USPS online account so i couldn't make any payments. Hope this is not a federal offence leaving 1 star review. USPS -"We will make sure you don't get it"
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October 2022 by Joe O.
One person working again with a line out the door while one postal worker spends 3 hours doing nothing but passports, other workers go hide in the back and the "post master" hides in her office.
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August 2022 by Tony S.
The associate Don/Dan (older Caucasian guy with white hair and glasses) was terrible. Distasteful customer service.
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July 2022 by John P.
I seem to have USPS' most incompetent mail delivery person available. Their only redeeming quality is their skill for turning oxygen into carbon dioxide. As if their delivery person isn't bad enough, you can't get anyone to answer a phone when you have a problem. For the last several months I've not had a single package delivered to my home. If I am lucky, they drop them at the top of my driveway (about 50yards from my home) regardless the weather. More often than not, I am forced to drive into town to pick up my packages the following day. I have personal and professional experience with FedEx, UPS, DHL, Ontrac, and several other freight carriers and USPS has always been at the bottom of the pile. I really didn't think it was possible to get any lower. Thank you to the Fallbrook CA location for proving me wrong. You are the worst. I've just opened my second customer service ticket on this matter, and I am sure it will be of no benefit. Customer service this terrible should be rewarded with the USPS being closed for good so the tarnished legacy can fade into history
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April 2021 by Dale A.
What a joke. I had a package that would have easily fit into my box and this delivery person took it back to the post office and left me a note to go pick it up. I wasted 2 hours because they are understaffed due to covid. I'm not really sure why covid should cause them to cut their staff in half. Maybe they should just leave the package in my mailbox so I wouldn't have to be one of 20 people waiting in line.
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January 2021 by KT T.
The staff always have smiles on their faces. The lines get really long sometimes but they are continuously efficient. Thanks for delivering the mail and always giving off good vibes. That means everything.
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December 2020 by jerry s.
So in my mail box was a slip of paper that had on it. Final notice signature required. OMG, that's serious I think. And I get this over the weekend in with all Sunday to stew on what this means. Come Monday morning I'm there at their opening. Questions, when did I ever receive the first notice??? What am I getting a final notice without ever receiving a first notice??? Their reply, oh it must have been the only slip of paper to write your box number on. No final notice, no signature required. WTF!!! WTF!!!
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July 2020 by Patti C.
Sometimes mail isn't delivered because my mail carrier gets so upset that he can't drive to the mail box. I have seen him thrash that mail delivery car, driving up on curbs and running over things. Sad, he is destroying federal property. I am sure he couldn't care less. It's sad that he is allowed to even drive. He has returned mail with the correct name address instead of putting it in the mail box. It's crazy. I tried to call the Mission Post Office - never an answer.