The GUESS Factory is a retail outlet that offers a variety of GUESS products, including jeans and other apparel. Based on the reviews, the store has faced some challenges in the past, such as issues with the registers and unhelpful staff. However, the business has made significant improvements, with a new store manager who is determined to address the concerns of customers. The reviews indicate that the store's staff has become more helpful and friendly, with the employees being described as "super helpful" and "smiling a lot." While the inventory may be limited at certain times, the store is still worth a visit to see if there are any desired items available. Overall, the GUESS Factory seems to be making strides in improving the customer experience, with the new management team working to address the previous issues. Customers are encouraged to visit the store and provide feedback to the management, as they are receptive to addressing any problems that may arise.
Sabrina and Talia were super helpful outstanding customer service
October 2023
A lot of clothes and little space for them, everything is on a pile and it’s difficult to keep order in the store
May 2023
Reading these reviews on my store is heartbreaking! I Would like to apologize to everyone who had a negative experience. These comments are very helpful! I am the NEW STORE MANAGER AND I AM DETERMINED TO CHANGE THIS. If you have any problems with my staff please reach out to me.
