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October 2023 by Loredo L.
This place is the best. They have a great selection of basically every outdoor need - clothes, hiking gear, chairs, boots, sandals. I get my snowboards serviced every year for a reasonable price. I bought my wife a bicycle a couple years ago and today I bought my 8 year old his first big boy bike. He was very excited. The Bike shop staff were super knowledgeable and got my boy's bicycle ready by installing the kick stand and bell. The service overall is outstanding.
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August 2023 by Liz W.
Unlucky for me, I realized I forgot my sleeping pad 5 hours into my drive to South Lake Tahoe! BUT lucky for me this REI was close by when I realized my mistake. The awesome staff here were able to give me a rental even though online reservations were no longer available for same day. While here I also purchased a few items that were on sale for Labor Day. This REI is on the smaller size compared to others I've been to but they were pretty stocked on everything. The rental process was easy and a couple days later I returned my rental with no issues. I take a trip to SLT every year so I'm glad to know there's a great little REI on the way there.
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July 2023 by Terry G.
For decades I once frequented all of the REI stores as a repeatedly loyal customer and gladly paid their higher prices, for one reason only...because they took care of legitimate (not petty) problems. Alas, no more! Now they are penny-pinching petty, bending over the dollar of customer loyalty to save the nickel of customer service. No longer do they stand behind their sale of 'lifetime warranty' products (ie. Gregory backpacks) nor can you any longer obtain from them parts for their REI brand of tents, nor for parts from vendors they rep (here's looking at you Yakima), for examples. Other experiences of REI clothing stitching failures within 2 years for items worn twice...and so forth...are met with scrutiny and suspicion, despite the fact of being a member / repeat customer for 30 years plus. Now you're better off buying a Costco tent and just using it until it wears out and then go buy a new one in a few seasons. Don't even get me started with what's available on Amazon. Seriously, REI. Pull your head out. You're no longer the only game in town.
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July 2023 by Jasspreet S.
They were really helpful and quick to answer my questions ... I was able to test drive one of the bikes I was interested in
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July 2023 by Doua Moua
Great place to shop for outdoor gear. They also have many other things to choose from too. You can tryout a backpack or other tools and gear before buying too.I stopped by to pickup an item due to being backordered online and the cashier was friendly and helped me out. She matched the price when I placed the order.REI has an one-year return policy that includes Garmin watches. If anything goes wrong, it can be returned for another one. Consider buying your gear here for the one-year protection.
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June 2023 by ryan linhart
If you're in the need for a backpacking pack look no further. Cheryl's customer service was top notch. She is very knowledgeable and will get your fit right.
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June 2023 by Philip Levick
The bike shop is awesome! Even though they were busy, they acknowledged me and did not keep me waiting long. The techs are very knowledgable and look for the simplest solution to get you back on the trails fast.
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June 2023 by Arpit Patel
Rude customer service by person at bike area. Raised his hand to my face while I was talking and said ‘STOP’. While I was asking about the bike in normal tone.Will get business elsewhere.
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May 2023 by Max H.
REI is the place to go for anyone who needs new shoes, clothes, bikes, accessories, and other miscellaneous outdoor gear. There are many high quality products for an affordable price, such as the Cotopaxi Down jacket or Brooks Adrenaline GTS shoes (shown in pictures below). The staff are attentive, helpful, kind, and always manage to find exactly what you're looking for. The ambience of the store is very cozy - lighting is pleasant, the music is not loud, and everything is organized precisely. Next time you're looking for a bike lock, winter gear, or some camping equipment, consider REI.
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April 2023 by Lynn H.
My go to place for almost everything outdoors. The clearance rack always has a good score too. A bit spendy but the quality is goos
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December 2022 by Eric W
Outdoor supply store with high end selection. Excellent service and options. Get membership, one time fee is good forever. Provides discounts, better return policy, annual coupon for 20% off, etc. Definitely worth it.
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December 2022 by Thomas L.
I had a scooter tire that needed to be seeded, I went to 3 other places and they all said they couldn't help me, But when I went to REI they fixed it in a very short time. The person who helped me was named Adrian, and he was excellent. Also as a bonus he even added a slime that will repair itself if the tire gets puncherd, I would highly recommend for any bike or scooter tire seeding or repairs.
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December 2022 by Trinh Pham
Helpful and friendly staffs. I was in a rush and I needed some thing important for my trip. I only had 3 hours until my departure time. I got here early and entered the store when it’s just open. I explained to them my situation and they gathered everything I needed within 30min. Hooray.
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September 2022 by Joanne Sanders
Rental desk staff person was super helpful. I would give a 5 star rating were it not for the long line at checkout.
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August 2022 by CowboyFletch
Nice place to shop for all your camping needs.Unfortunately all the employees are still wearing masks. Thank you for protecting me against you and your diseases. If you need to wear a mask, stay home!