REI is a well-regarded outdoor retail store known for its commitment to quality outdoor gear and customer satisfaction. The store offers a wide range of products, including its award-winning REI brand gear and clothing. Customers appreciate the helpful staff, who are knowledgeable and dedicated to providing a great shopping experience. Reviews highlight the friendly service provided by employees like Francisco, who guides customers through various options for sneakers and hiking boots, ensuring they understand the features and fit. Kelly also receives praise for her patience and informative assistance while helping a customer’s elderly father find new shoes. Despite being described as the smallest REI location, it still delivers exceptional service and product selection. Customers share positive experiences with the return and exchange policy, noting how staff members like manager Jen and Amir go above and beyond to resolve issues efficiently. This dedication to customer care makes REI a preferred destination for those seeking outdoor gear, whether they are seasoned adventurers or newcomers to outdoor activities. The store fosters a welcoming atmosphere where visitors can find the right equipment and feel supported in their outdoor pursuits.
Great experience here always with the bike shop! They've taken care of two of my bikes and never tried to upsell me on anything I don't need. I know I'm always getting quick and quality work done.
September 2025
I went in to complete a return and Cheyenne was positively lovely, super professional, relatable and kind.
August 2025
Atari Ice Candy Store!!! But this is definitely the smallest REI I've ever been in I've been in many of them and this is definitely the smallest but it's still a small candy store
