SAFE Credit Union is a bank that has met customers' banking needs for many years. People feel safe with this credit union. While some note service is not as friendly as a previous institution, many have had generally good experiences and would recommend others to try them out. Specific branches receive high praise for helpful service. Staff have been noted to help customers with last-minute transactions, like wire transfers, quickly and happily. In other cases, branch supervisors are commended for their patience, for listening to issues, and for resolving problems directly and efficiently. This is contrasted with frustrations expressed about the call center, where some felt issues were not resolved promptly. Overall, experiences at the physical branches are often very positive.
They consistently lock me out of my own accounts so I can’t check my balances, and there’s no one to resolve it outside of normal business hours. Absolutely maddening.
January 2023
I have been with Safe Credit Union since 2007. I stay with this bank because they have always met my banking needs. In years past, I have been very satisfied with the customer service I have received. I feel safe with Safe Credit Union Bank. .
December 2022
Few years back, they sold the Folsom branch of Keypoint CU to SAFE. Service is not as friendly as Keypoint/AEA, but I have had generally good experience with this bank. Would recommend others to try them out.
