Folsom Lake Toyota Parts Center is well-regarded for its excellent customer service and knowledgeable staff. Customers frequently praise Jim, the service manager, for his friendly demeanor and willingness to help with various issues, including recalls and battery warranty situations. Many reviews highlight his dedication to ensuring safe travel and providing clear explanations throughout the service process. The parts department is also noted for its professionalism and helpfulness. Despite some minor concerns, such as a mix-up with pricing and an unprofessional interaction with an older receptionist, most customers report positive experiences overall. The service advisors, including Anh and Rick, are described as informative, honest, and attentive, contributing to a welcoming atmosphere. Long-time customers express trust in the team, appreciating the clear communication about service needs and pricing. The waiting area is comfortable, allowing customers to work while waiting for their vehicles, with services typically completed in a timely manner. Overall, Folsom Lake Toyota Parts Center stands out for its friendly and helpful staff, making it a recommended choice for anyone needing car service or parts.
Stopped in for a blind spot mirror. Selection was slim, but I decided on a purchase. Chandler was the parts counter person and my cashier. He was awesome. Friendly, patient, and helpful. Thank you for the positive experience.
March 2025
Usually empty and always have what I need in stock. No break on prices ever, so often I get what I need from a dealer far away and pay shipping (and it’s still less!)
December 2024
Fast work on my car while I waited in the waiting area, thank you
