The Verizon store provides mobile, 5G home internet, and business services. Customers recommend using the online tool to schedule an in-store appointment for a much better experience than walking in, due to often busy waits. Reviews highlight that experiences can vary greatly depending on the staff member. Some customers report frustration with phone customer service, describing it as a crazy hard time with long resolution periods. In contrast, many report outstanding and exceptional in-store experiences where knowledgeable staff go above and beyond. These employees are described as patient, professional, understanding, and thorough. They save the day by resolving problematic billing or service issues, staying on the phone with customer service for customers, and showing attentive care. The staff's dedication and willingness to help thoroughly often turns a difficult situation into a very happy service experience. Online orders can be picked up in store with options for free 2-day shipping, express lockers, or same-day delivery where available.
I haven't been to this Verizon for a couple of years and that's for a good reason. However I do need to go there today and I am dreading the visit. I'll come back and give another review if I see that customer service has changed I hope it has.
January 2024
Amazing customer service. I live an hour away and have Verizon stores in my town but will only go to this location in the future.
December 2023
Tip: Use the online scheduling tool rather than just walk in. Much better experience. Lots of people waiting and I just walked in and got stuff done. Knowledgeable staff.
