The Xfinity Store by Comcast in Folsom, CA, located at 2763 E Bidwell Street, offers a range of services including Mobile, Digital Cable TV, High-Speed Internet, Home Phone, and Home Security. Customers can easily make payments and manage equipment exchanges here. Reviews highlight the store's attentive and helpful staff, particularly praising employees like Subaya and Jocelyn for their exceptional customer service. Jocelyn assisted with a router return and provided valuable billing advice, while Subaya received accolades for her dedication, assisting a customer for nearly two hours to resolve issues and ensuring satisfaction among all clients. Stephen is noted for efficiently managing busy store traffic and facilitating quick equipment returns. Customers consistently report positive experiences with the friendly and courteous staff, noting their willingness to help, especially for those unfamiliar with technology. The overall atmosphere is welcoming, making it a recommended destination for anyone needing assistance with Xfinity services.
Great customer service working with Devin. Thank you Devin.
June 2024
I recently visited the Xfinity store on Bidwell and had an outstanding experience thanks to Noah. His expertise, professionalism and ability to make the entire process smooth and hassle-free truly exemplify excellent customer service. Thank you, Noah, for your incredible help!
February 2024
Stephen is awesome! It got really busy in the store but he was great at directing the traffic and getting everyone where they need to go. He got my equipment returned quick and sent me on my way. He's a nice guy, thank you Stephen!
