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March 2024 by Joe M.
Raised internet prices $20/month in January without reason (105/month). They also charge $60/month for basic cable (about 35 channels). Try wiregard antennas to get local channels. Scan channels during day as tower transmission signals are reduced in evenings. When calling comcast customer support are sent overseas where communication issues exist. Was put on hold repeatedly for about and hour. Renegotiated contract but they sent me 3 zuma boxes which have no idea why. Basically a roku clone which do not need.
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February 2024 by Kathleen O.
Run don't walk to see Subaya Hill at the Folsom location if you need any help! I just left, not only solving an issue for my elderly parents, but with tips and suggestions on service and billing that will help me and the rest of my family members. What I loved most was that she helped when I didn't even know what to ask for, or the questions I should be asking. So appreciative of the help I got today! Of course she will be promoted...so go soon!
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February 2024 by Matthew Lenz
Stephen is awesome! It got really busy in the store but he was great at directing the traffic and getting everyone where they need to go. He got my equipment returned quick and sent me on my way. He's a nice guy, thank you Stephen!
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February 2024 by TG Maya
Aaron was the best help I could've asked for thorough and to the point. In and out and happy.
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February 2024 by Samuel Broff
Wonderful help from Beto and Subaya. Very knowledgeable and helpful with my mobile questions and activation.
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February 2024 by Samuel B.
Wonderful help from Beto and Subaya. Very knowledgeable and helpful through my mobile questions and activation.
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January 2024 by J L.
I cannot express how great my experience was with the Xfinity Team in Folsom this past weekend. I went in as a newbie with technolgy. Canceling our land line, upgrading phones, transferring 4 lines from Verizon. SUBAYA has GOT YOU! FANTASTIC AMAZING DEDICATED employee! During my numerous hours in the store, due to an initial error on my part, she stayed on the line with me with customer service for almost 2 hours, directing them what they needed to do to make things right. And she made it right! All the while multitasking with other customers, fulfilling their needs, smiling and making them happy as well. ALL the staff was courteous and kind, with smiles. I spent many hours in this store both Saturday and Sunday. Did not hear a unsatisfied customer. The Customer Service Support Call Center is a totally different deal. But that is of NO FAULT of the staff in the store. SUBAYA YOU ROCK!!!!
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January 2024 by Hamid B.
I just want to reiterate what others are saying; the customer service is non-existent. The automated system is non-functional and flat out refuses to connect you to a human agent. Xfinity is a monopoly, they now it, and they are abusing it. Where is the government when you need it - suppose to stop monopolies.
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January 2024 by Deepak K.
Xfinity is terrible, don't sign their contract. They ripped me off 410$ and messed up my online school
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January 2024 by David K.
Xfinity is a monopoly so whether you like them or not, you have no choice but to use them. Uverse isn't a viable alternative because they are too slow and they don't have fiber at my address. If you need to call Xfinity, good luck finding a human. My modem had a busted port that I wanted fixed and the chat bot wouldn't let me past it. It asked if my problem was fixed. I said no and it said it didn't detect my problem. I finally scheduled a tech visit after ignoring a dozen warnings about extras fees that I would have to pay if they didn't find a problem. The tech was nice but xfinity called and emailed four times trying to cancel my appointment. I used phone and web chat to try and get help and I never spoke to an operator. I got hung up on by the AI and ignored on chat, but never heard a human on the line. If there was an alternative to xfinity, I would use it but there isn't. Xfinity sucks, but there is no alternative to it unfortunately.
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January 2024 by Toni T.
Fellow Xfinity Customers are you angry about the Data Breach? I don't understand why they won't give their customers free identity theft protection. The following articles give more details than Xfinity is giving. Also - If the link doesn't come up please Google "Citrix Bleed 0-day xfinity" These articles state they were slow in patching a security vulnerability and that is how the hack occurred. Class action suits apparently have been filed. Most reputable companies will give their customers 1 year of free identity theft protection after a breach. xfinity/Comcast has chosen not to. Most people would think that they just don't care. I purchased a year of identity theft protection on my own and asked xfinity to credit my account, ~$33 dollars a month, and as of yet they have refused. Further more they appear to be white-washing what happened when speaking to them over the phone. Sorry, changing your password will help but your info is possibly compromised more than just at xfinity/comcast. If someone has the last 4 digits of your SSN and/or your DOB they can do a lot of damage. Call xfinity and complain. Demand they provide their customers 1 year of identity theft monitoring. It is the "least" they can do. Time to find a different internet provider!
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December 2023 by Jacob F.
they set up my stuff fast and the internet if great just the calling and setting it up was horrible
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December 2023 by Michael
I just wanted to acknowledge Brian, who works at the Folsom location on E Bidwell st, who went above and beyond with exceptional service, his patience and kindness really went a long way in the process of me and my family switching to Xfinity. Thanks for all the help Brian!Regards,Michael
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December 2023 by Khristine Pettingill
This store has a terrible method of dealing with clients. I only needed to drop off the cable equipment of my father that he is no longer using. The person checking me in could not tell me how long it would be that I would have to wait. There should be a system where you check in and get a text to come back when it is your turn. The DMV functions better than this store.
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November 2023 by Tracy Klockenbrink
Shout out to Cameron the Assistant Store Manager! I’m not tech savvy and he helped me transfer my old phone to my new phone. I didn’t even buy the phone there! It took awhile so I witnessed his kind, professional demeanor with staff and customers.The staff was spot on with customers.They are all very friendly and helpful.