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“A side from the drive thru being out of order 2 months now. I love the convenient spot off Summit, you can clearly see where it is. Very good for people that dont want to take their eyes off the road. Thank you”
“Went in to apply for a loan and to get a new card and although I was only able to get the card, customer service was amazing. Angelica was super sweet and helped me out perfectly. ?”
“Went to this branch not knowing what to expect because it was inside a grocery store. I have never been so pleased with the service received from any other bank in my lifetime. The bankers are all capable (special thanks to Rachel) amd are very friendly. It was like comversing with a friend rather than a banker!”
“This credit union offered excellent service. The loan process was quick and simple, and the rates are great! Thank you to Anita and Andrea for making the loan and membership process so seamless. Both ladies were knowledgeable, courteous, and helpful. We will definitely consider any future business with this credit union.”
“We usually do not go into banks but we needed to this time. We were hesitant to stop at this bank because we saw the reviews but our experience was amazing. There was only one main teller then the 3 other workers (at their desks) were with customers. The manager Vicki Gomez started inviting people from the line in to her office to help expedite the process. She was so kind and helpful, we usually do everything online or ATM so we weren't entirely sure about the whole process but she explained everything and had an amazing attitude. She had exceptional customer service and went above and beyond, she was cheerful and made us feel really comfortable.”
“Stopped by during my lunch break to knock out an errand. Mission accomplished! There wasn't too much of a line. Shout out to Emily for making my experience, easy breezy cover girl! Throughout the conversation she was genuine and helpful with all of my inquiries. She let me know that I qualify to upgrade my checking account, which I didn't know. 10/10! Thank you!PROS: exceptional customer service. They have tellers that speak Spanish as well. CONS: N/A”
“At this bank it is for appointments...the lady who helped me was kind, courteous and took her time to explain all my questions. Since it is for appointments there are almost no people and it is very quiet”
“When I arrived here around 0930 on a Tuesday morning, there was no waiting. They had me back on the road so quickly I was a lil concerned about the kind of job they might have done. But no worries the exterior washing done on my tractor was thorough and immaculate. Better than most of those big franchise truck washes I been too.Service: Full body wash”
“very nice employees for once. appreciate everyone for being nice. the location is clean. would like to see the inside teller atms disappear and the pink slips could be a different color everyone is friendly here”
“Thanks to banker Guadalupe’s perfect service! She helped me tremendously today. Her positive and calm demeanor is an asset to BOFA. I highly recommend her for best service award.”
“I Appreciate the Above and Beyond Care to Take Care of my Banking needs. Stacy and Annette helped me set up Tap payment. I have little knowledge on establishing this payment method. However, when I get stuck with online issues this time it was samsung Pass and google pay, You are always are so ready to help. Thank You for helping me with securing my payment with Tap.”
“This 5 star review is for Robert. I asked him who do I see for a wire transfer. Robert kept it professional and said sorry we're short staff at the moment and it can't be done today, but if you pull up your Wells Fargo app you can do it that way. Me not knowing what to do. He literally walked me step by step on how to do it. Even showed me some new things on my phone I never knew before. As I'm finishing up I over heard another employee ask him if he was off. He replied yes but I'm helping with a wire transfer. Robert didn't have stay any later then he had to but he did. My wire transfer went through today because of him. Thanks Robert!”
“Every single time I come in there's always just one teller attending customers always big lines came during my lunch and spent all hour here waiting to do a simple transaction that can't be done at the ATM I think it's time for a dif bank that can afford to hire more peopleUpdate it's been a while Since my last review, I continue to bank with citi and this specific location. And since then, they have more tellers working. I have not waited more than 5 minutes in line on different occasions. I must say I'm very pleased. I can now run bank errands and actually go get lunch during my lunch hour, no problem I just wish that there was more banks and atms available but they are actually very hard to find”
“Today I went to get help and solve a problem for me and the lady who helped me was very kind and helpful, solved MY problem well and was very patient with me. Her name is Angelina. Thank you Angelina and God bless you and your family.”
“This is my go to WF location, it's conveniently located off the 15fwy and has both walk up and drive thru ATMs . Every visit here has been very pleasant. Tellers have always warmly welcomed me and have completed my transactions accurately and promptly. Regardless of how many accounts I access or how many transactions I do each visit, employees seem genuinely interested and happy to be of service. Great customer service and professionalism.”
“This branch is located in the Sierra Lakes Village shopping center. For us, it's around the corner and we have used it for personal and business banking for more than 10 years. I usually come here about once a week, most recently today and was able to walk right up to the window. Tellers have been friendly and helpful and I never have any problems with my transactions. This afternoon I didn't have to wait, but depending on the time of day or especially around the first of the month, the lines can be longer, but I'm sure that's not much different at any other bank. There are 2 ATMs outside and they do have a drive-thru. The parking lot directly outside the bank is not very big, but there are more spaces available in the rest of the shopping center.”
“Every single time I come in there's always just one teller attending customers always big lines came during my lunch and spent all hour here waiting to do a simple transaction that can't be done at the ATM I think it's time for a dif bank that can afford to hire more people
Update it's been a while Since my last review, I continue to bank with citi and this specific location. And since then, they have more tellers working. I have not waited more than 5 minutes in line on different occasions. I must say I'm very pleased. I can now run bank errands and actually go get lunch during my lunch hour, no problem I just wish that there was more banks and atms available but they are actually very hard to find”
“Very organized and line moves quickly. Also this morning while waiting online I suddenly felt so dizzy so I thought it’s ok but when it’s my turn the sxs got much worse and I start having cold sweat and my vision starting to fade out. I told the staff who was helping me with the transaction. She immediately offers a chair and snacks and water and very helpful. Super nice and understanding. I forgot to ask her name but I was very impressed that they actually care abt their customer !!! I am really appreciative”
“Ignore all the other reviews, this place is great, as long as you treat the employees with respect they're always understanding and willing to help, I'm usually in and out in under 10 minutes and I'm always satisfied”
“Quick shout out to Yajaira Tello for helping me set up my bank account. She was very fun to work with, absolutely knowledgeable. Superior customer service.. thanks for the laughs. Also to every other team member for assuring me I would get the help I needed. And I did. Thanks to y'all.”
“I was hesitant to go due to the reviews, but I went to experience myself. Guess what? From the time I stepped in, the greeter greeted me with a smile and a "Good morning ", and asked how I can be helped. Then she walked me to the teller line. Very friendly and assisted me. Then Ana assisted me with my transaction with an awesome smile and enthusiasm as well. I only waited in line maybe 5 min. Ana was very thorough and clear. She guided me cuz i didn't know the procedure (I'm old). Very friendly, organized and clean. Security was present and alert, friendly as well. Overall I'm glad that I went and maybe the other bad reviews were just either off days or the clients were having a bad day. I will go back and refer to my friends.”
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“I love the service here. I rarely wait and never longer than a minute. They know my name and are efficient and friendly. They are great resource especially for problem solving too!!!”