-
July 2024 by Claudia Doyle
Armando was very helpful and patient with all my questions.
-
June 2024 by Rachael Wright
We came in to upgrade my mom's phone that was substantially outdated. Khalid gave us excellent service. He was all by himself most of the morning but still juggling as many customers as possible. We really appreciated his time & going above and beyond to help us & everyone around us.
My mom left feeling comfortable and happy with her new phone which was most important. This was because despite being spread thin, Khalid still took the time to explain everything to us, what he was recommending, and why.
Thank you Khalid, your exceptional service did not go unnoticed.
-
April 2024 by Tiffany Ellis
Andrew was great! He was helping me understand my bill for $869.00 for the cost of a phone after signing up for a promo (entailed turning in my old phone) and leaving Verizon about 5 month later, whereas the Verizon customer service center reps couldn’t or didn’t want to explain this. He was engaged, used critical thinking, and asked me the right questions. Now it all makes sense. Thx Andrew! I really appreciate you paying to details and handling my case and concerns with care. I give Andrew 5 stars (for sure), but a reduced my ratings to 4 stars b/c when I was accepting the promo, I was not verbally forewarned about the repercussions if I left verizon early, such as, ‘so you know, based on this promo, if you disconnect verizon service early, you will have to pay back the phone minus monthly charges you paid and you will not get credit, your old phone, or money back for your phone. Verizon will charge your card on file (without your authority) too to collect.’
I’ll add here too that in October, when I so-called bought the phone then returned a phone case i bought there, my return counted “against” a different employee that sold me the item there. I guess commissions are big deal with Verizon :/ - that’s “icky” for the person who didn’t sale me an item, gets the “ding” for my return. I felt bad but that’s not a good company policy. I will never forget these experiences. #lessons learned
-
March 2024 by Tony
I had a negative experience with an employee who would cut me off when I was talking. I went in originally to find out why I could not receive texts. The employee called tech support on his earpiece and then I tried explaining to the tech support steps I had already done. The employee stopped me and said he don't need all that info and kept cutting me off. He then proceeded to talk to tech support and had me shut off my phone. The tech support guy then told me to turn it back on and it should work. I turned on the phone and it was working. I was trying to find out what happened and what I could do to fix later and the employee stopped me saying it's working now so it don't matter. He then told.me about technology and how it always messes up. I walked out the store upset and then walked back in to get his name and ask for a manager. The manager was not there and so I went back the next day to find her. I left my name and number along with the details of the encounter and she never contacted me.
-
March 2024 by Judy Rooze
Super great service!!! Knowledgeable and kind.
-
March 2024 by Andrew Moore (Bossflower680)
Great service and great workers
-
March 2024 by Divinity
Khalid and Armando please look for these too when shopping here
I just want to say thank you to Khalid and Armando for the amazing customer service with my home internet activation if anyone needs helps please ask these too
-
March 2024 by Erick Uchiha
Khalid and Armando made getting our home internet a breeze, recommend these guys
for all your wireless needs !
-
March 2024 by Michael G.
Ask for Julie or Andrew, they went above and beyond. I went in for an apple watch not only did they help me select a watch also looked at my current plan and help me save. Highly recommend to check them out. Thanks again
-
December 2023 by Alexia S.
Honestly this location sucks. Was supposed to hear back from a manager multiple times but they never got back to me. Bought brand new iphone 15s for my grandma and I and they took advantage of her. The only helpful guy in there is Khalid who was able to help me out with some questions I had when I went in person. Don't expect to hear back from anyone over the phone or email.
-
October 2023 by Iqbal Chahal
Long line One employee all the Time
-
September 2023 by Delores Curry
Great experience. Accomplished everything that I needed to get done. Andrew was great. He made sure I understood everything and helped me with saving money on my account by sharing the deals that were available to me.
-
September 2023 by elizabeth rodriguez
Never I have I had such a great experience purchasing a new phone. Thank you Miguel for the great customer service!
-
September 2023 by Ruben Medina
Even though this store had minimal employees and customers I recommend it if you want great customer service.
-
September 2023 by Paul Torres
Miguel was great! He was really helpful and so was the manager.
