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December 2023 by Johnny S.
I had a problem with accessing voicemail on my iphone and had called Apple to ask for help, when they told me it was a "carrier problem", and I should either go to an AT&T store, or call 611. I decided to go to the AT&T store across the street from me, on Adams Avenue in Huntington Beach, where I had originally procured my iphone. I hadn't been there in years, so it was a new trial for me there, and I was very disappointed. I recall when I first went there, years ago, the person who I dealt with displayed incompetence, as when he attempted to transfer all of my phone contacts from my old flip-phone to the iphone (at that time, an iphone 7), something went wrong and many of my contacts were lost. But that was years ago, as I stated. This time, when I went to the Adams Avenue location, it was a Monday, around 12:30 PM, so I figured they'd be a bit busy. I went in and was told by a young lady that I would be taken care of after they were through with another customer, and one waiting. I sat around waiting for my turn, and it took so long I decided to leave and go next door for some pancakes, and return. When I returned, there were still just a single customer waiting, and one being taken care of. I sat down again, waiting my turn. It took quite a while, and finally, I decided to leave rather than continue wasting time. I went out to the car and looked up the AT&T stores on Yelp. I found that every store in my area had only gotten 3 stars out of 5, and that the main complaint was that people felt they weren't getting adequate attention. I felt the same way, so I began to look for a store with a higher rating. One came up, which was the location on Newhope, nearby, across from the local Costco. That location got 4 stars, and many 5 star reviews. I decided to drive there. I was not disappointed. It's a smaller store, with fewer customers since the location is a bit hidden. When I arrived, Jerry immediately approached me and offered his assistance, calling me "boss". (I actually hate that term, though his intentions were good). I explained my problem with voicemail, and he quickly stepped me through some things, including setting up a password. I was in and out in around ten minutes, and felt as if I'd discovered a hidden gem. This location is definitely the best of all those in my area. Newhope AT&T rocks!
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November 2023 by David K.
Worst service everI have spent 4 hour attempting return the wrong product they sent. Went to Spectrum and they handled everything. Very professional. AT&t sucks
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November 2023 by Gloria Haro
Jerry was super patient, he explained everything and answered all of our questions , we had a very nice experience coming to this store, thank you ?
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November 2023 by Elsa Gaitan
Thank you Joseph for giving my father and I the best customer service we have received from ATT in a long time
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November 2023 by ashley Amir
Hi everyone, i am writing this review for christian ( store manager) and Joseph. They both were very helpful and helped me to get First net service . They informed me about First net which is the discount program for first responders and who is working at health care facilities. I recommend everyone to go to their store in foundation valley and ask for discounted program. They are very helpful. I really appreciate their time today. Now i have the best and fastest phone service with the incredible cheapest price
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November 2023 by Hector Cardenas
I would like to thank Joseph and his manager here at AT&T. They took care of me since I got here they programmed everything and they do a great job. Excellent I give them 150%.
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November 2023 by Ashley R
Amazing service at this corporate location, glad they were able to help me with my lines. Great help and customer service from Drew!
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November 2023 by Hong vo
Excellent ,everyone AT&T shop very well today Christian Manager helpful me to fixed errorThank you very much
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October 2023 by Carmen Polan
I have never walked out of an AT&T store and had so much fun. The staff is lively and they are very knowledgeable with all the deals and products you can upgrade with. I strongly recommend everyone stop by the store.
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September 2023 by Jordy B.
I wanna give a big Thanks to Eric the store manager for helping me out with transferring me to AT&T willing to go above and beyond to help his customers and give us an amazing experience I can see why he is the store manger best customer experience I have experienced and will most definitely keep as a loyal customer and as-well for Andrew willing to take me step by step to setting my account these two will for sure keep a loyal customer IF THEY GO I GO!!! THINKS ABOUT IT.
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September 2023 by Rachel F.
The store hours are posted to be 11:00am-7:00pm. This is stated online, and on the door. There was even a sign in the window that said, "Now Open!" We arrived at 6:40pm and the the doors were locked! It is unprofessional to close a business early without a given reason!
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September 2023 by Magda Deen
I had the best experience here at AT&T with Andrew, he took care of all of my needs and questions, and I am now a new happy AT&T customer.
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September 2023 by leon diep
To all the ppl who is looking for any service dont come to this location. Highly recommend going else where. Got both of my devices here back in Jan with Cyrus which was the store manager at that time and his team member for me and my wife. I have gotten nothing but the run around from this location. Traded both phone in and switch provided and cyrus and his fellow staff mess up and didn’t put the right trade in code on my trade in so I lost both devices. Everytime i ask for the district manager number they won’t provide it to me. The location will try to get u in and once you sign up they don’t care about you.
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September 2023 by Joanna Shaw
Easy transition from T-Mobile to AT&T. They had great customer service and wanted to make sure we felt good about what we were getting, and we did. Great team at this store.
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July 2023 by Roni H.
Very helpful group of gentlemen. Pierce was the agent who helped me with my order and showed great consideration and kindness when hearing of my item that was stolen. I happened to come in on an out of ordinary busy hour, but everyone greeted me and ensured I was helped. Mentioned it was a great location to come to if you want to miss crowds at other busy street intersection locations. This one is tucked away and has great customer service. Perhaps the best of any store I've been to in 7 years.
