“The staff operating this store location are incredibly kind and helpful and extremely knowledgeable about the products they sell and services they provide. I noticed multiple in-store customer interactions and they were exceptionally courteous and very professional. It is rare to see this in retail these days. I had a wonderful personal experience in getting a motorcycle battery serviced at this location. I also had a problem with a car battery not starting and the staff at the store came out to help me jump start my car! So blessed to have found this wonderful location and I pray that others are fortunate to discover the incredible service offered here.”
“I was recommended by my tow truck driver to come to this place I gave him a call and I'm on my way over to get a new battery. The guy on the phone sounded awesome his name was Don.”
“Great work, great pricing, and fast work. I had my car towed in and less than 24 hours later my car was ready to be picked up. They give you status updates as they are working on your car and also send pictures of them working on it as well. I would highly recommend them to anyone with a hybrid car.”
8AM - 4:30PM
2218 W 2nd St, Santa Ana“Took them less than 5 mins to switch out my old battery for a new one and they have the best customer service! I'll be coming back to buy my batteries here!!”
7AM - 4PM
10891 Forbes Ave STE A, Garden Grove“These gentlemen may never see this, but I have to express how grateful I am for their outstanding customer service, truly caring about their people. I went there in Dire Straits, the situation is not important, the fact that they stepped up and went beyond the call of duty to help does matter. Thank you, Fredo, Chris, the whole staff there, I’m sorry I can’t remember the original guy I spoke with, All of you have been wonderful and I’m very grateful. Both my daughter and I are. Definitely will never ever use another brand in yours when I need a car battery and when I can, I will be coming to you to purchase it. Well done, thank you again. Highly recommend the store to anyone who needs to replace their car battery. They do not do installation, but they will take your old battery and give you the new one when you are ready.”
7:30AM - 9PM
18900 Beach Blvd Ste 104, Huntington Beach“Sara provided excellent customer service and helped me identify possible issues with my vehicle stemming from a check engine light. Extremely courteous, professional and knowledgeable. I will certainly be returning here whenever I need parts in the future!”
5:30AM - 5PM
1631 Sinclair St, Anaheim“I came in on a Friday night to buy new headlights. Oscar , who was working the front desk, took the liberty of walking out to my car to replace my headlights for me ! He also cleaned off my terminal and car battery. He went above and beyond. He was also extremely hospitable and kind. He made my experience extremely easy and awesome. Definitely will come back to this location in Costa Mesa. Thanks Oscar !! You're the best !”
“I had an issue with The hood of my car and an associate by the name of Pete was very very kind and helpful very professional he went above and beyond which is very rare nowadays! Keep up the amazing work Pete. Thank you…”
7:30AM - 10PM
910 N Tustin St, Orange“Eddie was so helpful. I work right next to an Auto Z***, but always get so much better service here it was worth the drive. I always feel confident when I leave because I know they always do the right thing. Eddie had a wonderful personality! He never acted annoyed just kept smiling and doing a great job!”
7:30AM - 10PM
1015 S Main St, Santa Ana“Sold me spark plugs for the awesome price then Very helpful help me put my spark plugs in then loan the tools I've never had anybody at any location or AutoZone ever help me like that and I'm thankful for you guys keep up the good work”
7:30AM - 9PM
2960 W Ball Rd, Anaheim“I dropped off a set of rotors Monday night to get turned Tuesday. They n Tuesday the brake guy was sick. Tuesday afternoon I called the store and the employee said that the manager was already involved and they were going to take care of me. Wednesday I found out that George the Store Manager did them himself because his employee was sick again. Thank you George and team for getting me back on the road when Challenges pop-up! My new go-to location.”
7:30AM - 10PM
2801 S Bristol St, Santa Ana“My bmw was due for oil change service but I was getting an alert that I needed to put in a quart of oil asap. It was Friday night and I was near o'reillys so decided to stop. Sergio was so helpful, he looked up the exact oil my car needed and he even put it in my car for me because I had no idea what to do. My car had smoke coming out of the hole you put oil in so I was very grateful I came in and that he helped me. I could have done some serious damage to my car. Needless to say I brought it in for the oil change a few days after. Thank you Sergio for your help!”
7:30AM - 9PM
3404 E Chapman Ave, Orange“I've been going to O'Reilly on Chapman and Prospect for all my auto parts for over 8 years because everyone there are so helpful. Today, I was taken cared of by Thomas and I was very happy with his service. He is very pleasant and very helpful. I purchased a battery about a yr ago and it ran out of juice because my car was sitting in the garage for almost a year. The battery was still under warranty so he swapped it out with no questions asked, unlike other places I've been to in the past. I don't know much about cars except driving it. He gave me some good tips to keep my battery in good condition if it gets parked for a long period time. There's a Pep Boys and Auto Zone near me in Yorba Linda that I've gone to in the past but I didn't get the welcoming feeling like I did at this particular O'Reilly's in Orange. Thomas made me feel like he really cares about his customers. I truly believe he treats all his customers the same way I was treated. Thank You So Much Thomas!!!”
7:30AM - 9PM
1175 Baker St, Costa Mesa“I have been going to this store for many years and they have always been very helpful and professional.They have gone above and beyond even helping with evaluating my battery needs, warranty, etc. as well as all my other car parts and fluids.Thank you, Costa Mesa O’Reilly’s!Dave”
7:30AM - 11PM
13933 Harbor Blvd, Garden Grove“O'Reilly is the only Auto stores I purchase my car needs from. They truly have the best employees in most of their stores. They are always willing to help you with all your auto needs, no matter the issue. I can't praise them enough!!!”
10AM - 6PM
9941 Adams Ave, Huntington Beach“I moved to HB recently and needed to find a reputable place to take my watches for repairs and batteries. I had a very good experience at Time Center. It's a family business that's been in this location since it was built over 40 years. That's a good sign, especially in the ever changing business environment over the years. They were courteous and reasonable. I wouldn't hesitate for a second to refer them to a friend.”
7:30AM - 10PM
3400 W Lincoln Ave, Anaheim“Just want to give a big shout out to their associate Jonathon, we came into the store today 10/7/22 with some brake & rotor questions because our mechanic was giving wrong information and Jonathan was kind enough to give us honest information so that I would be driving safetly. I appreciate Jonathan’s help and honest opinion. Thank you again.”
“ALEXANDER is one of a kind. He takes great pride in helping customers. He is professional, hard working & kind. ALEXANDER makes a difference. He is remarkable. I am sending O'Reilly Auto Parts a lot of referrals due to ALEXANDER'S superb efforts. If you need World Class Customer Service ask for ALEXANDER”
“Friendly and professional customer service. They had all the batteries that we needed in stock and at reasonable prices. We will definitely use them again for all of our battery needs.”
“Needed a steering wheel cover. Shawn measured my steering wheel to make sure I picked the right one. Then he installed it for me. Quickly! For free!! My arthritic hands wouldn't have been able to put it on.CUSTOMER SERVICE IS ALIVE AT O O O O'REILLY!”
7:30AM - 9PM
510 E 1st St, Tustin“I needed a new bulb for the headlight. One of the employees looked up my car make and model, and suggested one of three options, which then was easy to find on the shelf.Fast, easy, thank you for the service.”
8AM - 5PM
7446 Orangewood Ave, Garden Grove“Brad in Rock Springer, WY there was super friendly. On top of things. Very willing to help. I had been calling battery vendors since 0800 from Vegas to Rock Springs. Best service ever!”
7:30AM - 9PM
9851 Chapman Ave, Garden Grove“I brought in windshield wiper blades I had purchased somewhere else that I *thought* didn't fit after myself and someone else tried to put them on my car, and assumed I'd have to buy new ones. Erica the sales lady at the front looked up my car and went out with me to check out the situation, she figured out what was wrong (some pieces were still on my old blades that shouldn't have been, and we hadn't removed covers from the new ones) and was able to get it all sorted out in about 5 minutes! She refused a tip, so I'm leaving this review to compliment her customer service skills and above and beyond attitude towards helping me leave with the problem solved, and without me having to spend any additional money! I'll definitely be back with that kind of trustworthy service.”
7:30AM - 10PM
11951 Beach Blvd, Stanton“My daughter is out of town and i noticed that the her wiper blades were trashed. So I decided to replace them while she was gone. I went to the GG Store the guy at O'Reilly confirmed I picked the correct blades and told me they were one of the best brands. So I was feeling confident till I got home. i opened the package and started looking at the instructions and was mystified. I went to YouTube still mystified. Best Employee ever - Uziel, drove past my home and saw that I was having an issue, he stopped and put the wipers on for me. This was awesome he was wearing the O'Reilly green and was an excellent example of being an awesome human and representation of the Corporation.”
7:30AM - 10PM
2245 W Ball Rd, Anaheim“Today after having a very bad experience at Autozone, I was looking for a place to replace my car battery. I have been going to Autozone for more than 20 years but completely got pissed off after getting a very bad customer experience; then I called O'Riley and talked to Mike. He was very helpful in installing the new battery with a smiley face. He made my day. I and my entire family will shop from here now on.”
7:30AM - 10PM
1800 N Grand Ave b, Santa Ana“My car wouldn't take a jump from any of the battery packs after I came to get my battery checked, so Pedro pulled his car around to jump mine and stood in the parking lot with me for 15+ minutes while we waited for it to charge. He was very kind and so helpful and I appreciate it so much!!!”
7:30AM - 10PM
1312 W Edinger Ave, Santa Ana“Ordered 2 online parts that were only available online but I needed them pronto. I noticed if they are shipped to the neatest store. I could pick them up the next day. BAM! It worked. If shipped to me? At least 3 days.”
“Came in here looking for parts that we couldn't find and Steph helped us out and was amazing! She looked up the parts, explained that the part we were looking for was out of stock, but that another OEM version was available and got us those. I've been to many oreillys and being a customer service manager myself, have never been impressed, but Steph was amazing. She greeted us immediately, offered solutions, and got us to purchase and out the door quickly and efficiently. Thanks Steph!”
“Visited the local O'Reilly auto store in fountain Valley calif wow!!! I really needed to purchase some fluids and accessories for my vehicle. great customer service, quality assistance and most impressive was they offered to assist. this location deserves more than 5 stars due to really appreciating customers, and I send to this store location much gratitude and debt to making feel I matter, jimiblingbling Google maps reviewer 16M the manager was a wonderful example of Leading, grasias see you guys soon”