Hyundai Motor America is praised for its well-maintained and attractive environment, with security guards who are approachable and helpful, creating a sense of safety for visitors. The staff demonstrates professionalism and pride in their work, contributing to a positive experience. Customers appreciate the fast and polite service at Hyundai dealerships, such as the quick brake repair for a family on vacation and prompt assistance with paperwork to obtain vehicle tags and registration. The company’s response to recalls and warranty issues is generally appreciated, with repairs often covered at no cost, as seen with engine problems and recalls. However, some customers have faced delays and challenges with repairs, including needing inspections and waiting for authorized repairs, which can impact their daily lives and work. The vehicles are considered to offer good value for the price, with some customers comparing Hyundai favorably to luxury brands like Lexus, Mercedes, Volvo, and Acura. One customer expressed disappointment with dealership pricing practices elsewhere, leading to the decision to reserve a Hyundai vehicle for the future. Overall, Hyundai Motor America is seen as a reliable and customer-focused business, committed to providing quality vehicles and service.
Useless service, their national lines of customer support is outsourced overseas labor. Didn’t fix my problem nor do anything. I will never buy a Hyundai again. The dealership support is poor when warranty issues arise and Hyundai corporate is slow and doesn’t anything.
December 2025
This dealer just sold a 90K 2026 HYUNDAI PALISADE HYBRID to a customer who stole my identity. Poor homework on the dealer’s part. Now they are out a vehicle that is likely now in Mexico! And my credit ruined! Thanks a lot!!
June 2025
Avoid Hyundai at all costs. Terrible after sale and even worse warranty.