Kaiser Lab Fremont receives a mix of feedback from patients. Many report positive experiences, describing the staff as friendly, kind, empathetic, welcoming, professional, thorough, and excellent. Specific departments like the Emergency team and Allergy department are highlighted for having attentive teams who provide great patient care, proper treatment, and clear explanations, putting patients at ease. Technicians are noted for being skilled, patient, and encouraging, especially with anxious children. The doctors are described as knowledgeable with top-tier expertise. However, there are consistent criticisms. The main complaint is about parking, which is described as brutal and difficult during peak hours, though valet parking is now noted as an option. The waiting area and rooms are considered no frills. Some administrative processes, like checking in for the Allergy department at a different station, can be a hassle and require extra time. Wait times in the Emergency Room can also be frustrating. Overall, while the facility faces challenges with parking and logistics, the clinical and nursing staff are frequently praised for their professionalism and compassionate care.
The service is excellent, the people are very friendly
December 2023
Friendly staff and the doctors and nurses. Pay attention to what I on my family have been conveying have been happy with them. The only complaint has been the parking at this location. It is brutal no matter what. Day and time do you go there?
December 2023
I had surgery for trigger thumb. Everyone was nice and thorough. But...... Janet Peacock was fabulous!!!! So personable and sweet. She explains everything and puts your mind at ease. Her humor and demeanor make experience as pleasant as possible. I hope she gets some type of recognition for her great performance.
