Patelco Credit Union is a full-service, not-for-profit financial institution that offers the same convenient services and access as big banks, but with better rates, fewer fees, and personalized, attentive service. Serving communities across Northern California, including the Bay Area, Sacramento, and San Jose, Patelco has built a strong reputation with over 400,000 members managing more than $8 billion in assets, making it one of the largest credit unions in the nation. The credit union is committed to community involvement through volunteering, donations, and events. Members appreciate the helpful and friendly staff, especially the branch managers and specialists. The branch managers are known for their customer service and willingness to assist with banking issues, often jumping in to help members with their financial needs. Staff members like Karmela are highly praised for their positive attitude, patience, and extensive knowledge. Members have expressed trust and gratitude for her guidance, highlighting her as an asset to Patelco. She is described as kind, compassionate, and thorough, making new members feel welcomed and well taken care of, especially those who are new to banking or learning about finances. Despite busy hours, the branches strive to have multiple tellers available, ensuring efficient service. The overall atmosphere is welcoming and friendly, even during busy times. Patelco's commitment to personalized service, community engagement, and member satisfaction has earned strong loyalty and trust from its members, making it a reliable choice for financial services in Northern California.
Great customer service attention, short line, friendly staff.
September 2023
i am so glad that i move with Patelco for my loan and others. each and everyone staff member at branch is so helpful along with Kamran Hazemi branch manager providing his complete guidance
May 2023
Muhammad Taufiq have a good understanding of banking products, services, and policies . And also he was able to provide me with accurate information and advice.