U-Haul Moving & Storage of Thornton offers a variety of services for local and long-distance moves, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage options. Customers appreciate the easy online reservations and the efficiency of the staff, who are described as friendly, professional, and helpful. Many reviews highlight the cleanliness and maintenance of the vehicles, such as the new Dodge RAM 9' van and cargo vans, which made for a comfortable driving experience. While most experiences are positive, some customers faced issues with the mobile app during the truck return process, which led to frustration. Suggestions for improvement include better app functionality and clearer instructions regarding fuel levels. Despite these minor setbacks, the overall feedback remains favorable, emphasizing great value and service. U-Haul Thornton is recognized for providing a smooth, hassle-free experience for moving needs, making it a popular choice for rentals.
Jacob was very kind, professional, and courteous. He assisted me with the propane and provided excellent customer service all with a smile. Thanks Jacob, youre awesome.
May 2025
On line or by phone, always good customer service. Very courteous Personnel...Great Job!!!
April 2025
Nice U-Haul truck rental service. They set us up with ease and answered all our questions and concerns. The staff were professional, nice and friendly and offered practical suggestions for our needs. The truck was clean and what we needed. They even had a Keurig for some much needed coffee in the waiting lounge. Thank you... read full comment
