American Eagle & Aerie is a friendly and welcoming store with helpful staff. Customers often mention that the staff are very nice, respectful, and willing to assist with clothing sizes and shopping needs. Many reviewers appreciate the good customer service and the positive attitude of employees, including those who go out of their way to find specific sizes or check availability in the back. The store has improved over the years and is now seen as a pleasant place to shop. During visits, customers have experienced attentive service, such as helping with fitting room needs and providing suggestions. The staff handle difficult situations well, maintaining composure and professionalism even when faced with unruly customers or complaints. For example, one reviewer praised the manager and employees for their patience and helpfulness when dealing with a guest who was upset about return policies. Additionally, the store offers convenient services like free shipping for sending pants to family members. Overall, American Eagle & Aerie is known for its friendly staff, good customer care, and a supportive shopping environment, making it a reliable choice for shoppers.
If you come to AE ask for Janet! She is outstanding and is always ready to help. I needed help for an upcoming trip to Mexico and Janet helped me find an outfit. She styled to make me feel confident and you just don’t find that anymore. Everyone needs to take a page out of her book when it comes to customer service!
October 2025
I visited while it was so busy and Kayla was incredible. She helped me find the right sizes quickly and checked in on me while helping others too. You can tell she really cares about her customers. 👍
March 2025
Every time I come into this store no matter who I speak to the customer service is always friendly. This place has come a long way from a few years ago.
