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December 2023 by Barbara S.
Went to RiverPark store trying to find Ca. King sheets for our son, apparently none available locally. Asked first person I could find, luckily it was Kayla! She went above & beyond to find me exactly what I wanted online & facilitated the process to get them ordered. They arrived yesterday, better than expected, great price & quality. She was busy taking care of staff breaks but gave me her full attention, she deserves special recognition.
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December 2023 by Gt Perez
Went originally to fashion fair mall to buy shoes from JC Penny. But they weren't open till 11 am on a Sunday. Macy was open at 10 am so we went there to browse. Ended up leaving Macy with 2 nice new pair of shoes and some shoe inserts. And didn't expect it but both items were 30% to 40% off. We we treated very well but the shoe staff dept. Especially by reps Sparrow and Romeo. They took extra good car of my mother's needs. Looking forward to spending more money at Macy on future visits.
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November 2023 by Manohar Lal
Amazing place inside Fashion fare mall, neat and clean, good customer service, give deals & discount, staff good, we used to buy ladies bags, cosmetics and many more things. Worth trying once, you will love to visit again and again.
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November 2023 by Larry Collins
This is for Ashley Anissa (sorry if misspelled ) and Tiffany and Janet the lovely Ladies of macys . I appreciate each one of your amazing customers service skills and your outstanding work and patience in handling the return and exchange . Thank you very much to each one of you .
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October 2023 by joshua means
I currently work here and started recently. I don't know what to say. I have mixed emotions. There is doesn't seem to be a lot of transparency and maybe some breakdowns in communication here and there. I think they also need to be more detailed in training. I was left with a lot of questions after initial onboarding because many topic were not covered.
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October 2023 by Lee L.
They didn't have the size we needed for a suit jacket so we had asked if ordering online would take no more then 5 days, the cashier told me it would take a max of only 6 days! Well look at that, now it's 10 days. We needed this for a wedding on the 14th, what if it doesn't get here by the 12th! Let's hope it does arrives on the 12th.
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September 2023 by Irma Sparks
The cashier was so friendly. I had several online purchases to return and the cashier took the time to look up each item to assure proper credit was given.
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September 2023 by Star B.
I had to return shoes that I purchased at this store. I wore them and was in complete pain it was like the threading on the straps were digging into my feet horribly. They were calvin klein and unfortunately i was not in a place to where I could take them off and put on sandals . So I had to suffer and sit as much as I could. Well during my return the manager Pho said she couldnt Return them because they were used. I explain to her the issue I've never returned used shoes before and I'm a platinum member. Is there a courtesy involved or is there something that I can do i.e., exchang them for another pair of shoes that I am more familiar with, but she offered me no other option. She said I would have to contact Calvin Klein. Whaaat?! I was like I paid over $100.00 full price and I cant even wear them. I asked Can you call customer service using ur phones? . She said she wouldn't call them I would have to call on my phone. Anyway the director Deshaun came out and looked at the shoes and was like yeah we will not return these it's against our policy. Cut and dry and no assistance. ( mind u theres no policy written in the store or on the receipts that states you cant return them if they're used) "I was told its at the stores discretion." So they could actually return them and take a loss. Really I spend waaay too much at macys in both Fresno locations. Anyway I called customer service directly and they handled me professionally and I feel that I was valued as a customer and as a platinum member. I think the staff at Fresno's Fashion Fair location needs to do a better job of assisting in satisfying their customers.. If they stated ma'am, we do not return shoes that are used however, I have a phone here and we can call customer service. Let them know what happened and let's see what they can do for you. We are here to assist you. If they said something of that nature would have shown concern and compassion... But just to blow me off and just say oh we can't do it and not trying to help me is very unprofessional.
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August 2023 by Andrew Gileo
I've been to a lot of Macy's stores in other cities and surprisingly this store is one of the best I've seen! Great assortment of brands from budget brands to higher end brands, organized displays even in clearance and multiple associates around the store to ring you up. This is really a gem of a Macy's store that makes you feel like you're at a much better mall than Fashion Fair.
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August 2023 by Heriberto Chaverria
Always love Macy's whole environment, but the change up they recently did I don't care for in the women's department upstairs. Went to buy Levi's, and it was spread out and almost didn't find the ones I was looking for. Definitely think they need to fix the layout. Even the associate said he wasn't used to the new layout and couldn't get used 5o it.
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May 2023 by Miss A.
don't come here unless you want to be waiting around for an hour for someone to come to the register meanwhile you look around and see all the employees gossiping and giggling right along with unprofessional clueless managers. Was helped by an employee and her manager who was an older lady had blonde dark hair or dirty blonde I believe her name was Debbie was completely clueless about the credit card and had to ask the store manager Raul . Overhead her tell her employee " hmm idk that's a good question " lol jokes. AP will harass you meanwhile someone just ran out with merchandise because they're worried about the wrong person.
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April 2023 by Donna P.
I love shopping at Macy's. They have always have everything your looking for. I did a lot of shopping on line during the Pandemic. I found some great prices and deals. I bought so many thing for all my friends and Family so when The Pandemic ended enough that we were able to see each other and be around each other...we had a great big Party and Christmas and Birthday Party for everyone. It took us all day, everyone made tone of food and desserts. We just spent the day exchanging gifts for Birthdays, Christmas, Mother's Day Father's Day ect. what a beautiful day that was... Thanks to Macy's great deal and prices, everyone got really nice gifts, and got more that they even expected......God Bless Macy's for being there for me always.....
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April 2023 by Google user
Macys has improved a lot customer service is awesome. Elena in men’s suit department and Brandy in men’s cologne are amazing. Thank you for all your help.
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March 2023 by Recommended Review
Macys has improved a lot customer service is awesome. Elena in men’s suit department and Brandy in men’s cologne are amazing. Thank you for all your help.
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March 2023 by Aprile tmG
Debbie Hare the Manager is incredible! She really took care of me with my new handbag. She is personable, kind, funny and clearly an asset to Macy's because she cares about her customers. I'd give her 10 ★'s if I could. Plus her red hair is gorgeous!