Metro by T-Mobile offers excellent customer service, with knowledgeable staff who go above and beyond to assist customers. Manager Edgar and his team are praised for their expertise in explaining service plans and pricing, efficiently helping customers port their numbers from other providers. Jose is noted for his multitasking abilities, while Yara is recognized for her helpfulness and attentiveness to customer concerns, even ordering products that are not in stock. The store, conveniently located in Fresno, CA on Shields and First, receives high ratings for its friendly service and dedication to customer satisfaction.
I always dislike going into phone stores , and never getting what i need , but at this store i got helped by lissette and she was patient with me and explained everything throughly and got exactly what I needed, i will definitely be back again to this metro
October 2025
Customer service was great, young lady Lissette was honest, patient, knowledgeable & understood my concerns, her advice was helpful. Will be back for my next iPhone upgrade soon.
December 2024
Jose is very knowledgeable, and goes above and beyond to help the customers. Ge us very good at multitasking, and gets an A+ from me.
