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June 2025 by ED
3:15 pst 6/29/2025 lady at the front checked me in. and was next on line had no one else. i spot two ppl working on was indeed busy and the other wasn’t. so i repspectlly asked the lady why i am waiting long almost 15 mins when someone is available. she said they are busy and i told her i see someone on the phone? duh she said noo they are busy and take your stuff and do it online. then rightway they got me someone to help and no problem with who helped but man seriously. the lady at the check in doesnt know how to talk to people sorry i am no animals and if you have problems in your life dont leave it on others. i left saying please watch your tone next time. left 2 starts just for thr person who helped me.
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June 2025 by Monica Boots Lopez
Great friendly fast service in and out.
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June 2025 by selma kith
Came in today after receiving text messages from xfinity on international roaming charges . My mother in law has been in Mexico for 2 days and the chargers are at $300. She has unlimited premium and I read online from the xfinity website that calls and text while in Mexico are included with the unlimited premium plan at no additional charge. We came into this store to see if someone can help us change our plan if needed and waive the charges. I had called xfinity customer service last night and the guy told me there is way for the charges to get waived but he couldn’t do so because my account is residential. I didn’t get his name but the guy who helped us looks like a young canelo. He helped us to change our plan but said he couldn’t do anything to remove the charges. Coming from a customer service background , this guy had poor customer service skills . I was obviously frustrated and stressed because $300 is a lot of money and I have a family to provide for and not once did he say “ I understand your frustration, I’m doing everything that I can to help “ . Understanding someone’s frustration goes a long way. If you’re reading this , how would you feel if you had to pay an additional $300 ? . I didn't feel like he was for the customer or even cared to remove the charges for me . The charges ended up being waived when I walked out before I said unkind things to him , and looked into my account . This is something he should have known and should have told me earlier to avoid things escalating . That’s all I wanted to hear . I usually do not write reviews and I’m a very laidback / understanding person but this was not okay and I felt like I needed to say something . My previous experiences at different xfinity stores have always been a positive experience but unfortunately I can’t say the same thing about my experience today with this specific xfinity member . I do apologize for giving attitude and raising my voice at the end God bless you .
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June 2025 by Cidney Perez
Visited close to 5pm on Monday…Curly-haired, older woman was VERY rude. Don’t know her name nor what her deal was. Hopefully she improves in her customer service!
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June 2025 by Yajaira Flores
Excellent! I felt happy 😊 because the person help me with all I need for good price. Thank to the person worker and Xfinity.
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May 2025 by A Ky
Came here to swap my phones and this guy. Messed up my service. Told me I have to wait 24 hours for my phone to do on. And not gareentee my service. I pay my bill on time. The service was we can't help you after we messed up your service. Very poor service. Unprofessional. Wouldn't recommend this location. Need employees who are trained and understand what they are doing.
Don't go here unless you wanna mess up your service.
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April 2025 by Georgiana OGICM
This is actually a review for all the online calls: I called several times over the weekend. I had already asked in the past to put the account on hold for 30 days but they still charged me. Then I called a few days ago and said I wanted to cancel the service because I got a text saying that they were going to charge me again. After the conversation around 8:00 a.m. to cancel the service I got another text at 8:38 saying that they were going to charge me again. I kept calling back to make sure that the service was canceled and they said it was pending cancellation and that the money wasn't taken yet that it was only pending. Later I had to call back again to make sure that it the account was canceled and the money wasn't taken out of my account since the service is no longer connected. And I kept receiving call backs in Spanish and one of your customer service reps kept calling me and harassing me. After several days of calling back I finally got through to this one rep who finally actually listened and helped me more than I asked. But I'm still upset it took going through so many customer service representatives to finally be heard. On one call I think I spoke to 7 or 8 people... And there were many calls. They all say something different or don't know and transfer me. During another call (which was a Spanish call back I'd answered) the call back calls kept coming in every 2 minutes. They kept coming in for over several hours. I even watched a movie and the calls came in longer than the duration of the movie. Then they said it was a system error. Sure! Not worth the super slow 75 gigahertz.
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April 2025 by CHACON’s WRENCHIN
I’ve been with Comcast Xfinity for about 10 years
Always happy with my service
We recently went in for some help with our phones and WiFi
And the staff went above and beyond to get our phone services connected we had 4 lines connected and a business line with google voice switched over Ryan walked us through everything and we’re continuing to be happy customers
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March 2025 by D C
Efficient and knowledgeable staff replaced my SIM card and updated phone within 5 minutes.
Iphone13 suck on SOS mode went into store at opening.
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June 2024 by Jose Cisneros
Worst customer service. Was not told that a promotion was ending in several days. Some of my family members ordered some phones that they didnt have in stock, was told we can come back later to activate and trade in all of our phones at once. Once we returned, they said the promotion ended and would not honor the trade ins for the rest of my family’s phones. On top of that, when we decided to not move forward given that they did not communicate the promotion clearly to us and said it would be fine to return later, they still charged us a restocking fee for each phone. It isnt enough that we werent able to use the promotion for the entire family, but now we also have to pay extra just to return the phones that were ordered. This is the worst customer service, would not even provide internet credit to cover the restocking fee. I am extremely disappointed and worst manager/associate i have spoken with. Manager was not even empathetic to our situation, just saying well you can keep the phones you ordered and the rest of the family can upgrade if they want, only they have to pay more, but we wont help you.
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June 2024 by John Long
Very rude emplouees!
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May 2024 by Angel abc
Experiences here can be hit or miss. My recent trip there was fine. Nice clean location in a good spot.
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May 2024 by Renay Sisneros-Farnsworth
Went in to return equipment today and one of the main reps. there was extremely rude, unprofessional and a real idiot who needs training in customer service.
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April 2024 by Scott McCormick
Absolutely hands down the WORST customer service by Alex today at the Riverpark store. I wanted do go home and bring back all of the DVRs, internet etc. in a box and tell him if you don't want my business here you go.
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April 2024 by Dan Groves
Ummm, Hello what's your name, have a seat we'll call you in a few.
