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March 2024 by R P.
Each person gave different information, if you aren't there to sign up for new phone service they don't care to help you much. They all shrug their shoulders when asked questions and they are worthless.
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February 2024 by Fhvnguy3 ..
I went to the Xfinity store to shop for a new phone. I dropped and chipped my old phone screen. The repair shops wanted 200.00 just to fix it. The sales specialist, Vanessa, was very helpful and got me the best phone for my needs the Samsung Galaxy A24 Ultra. Not only did she help me set it up she extended a discount to me that the customer service representative from the Philippines call center would not. I was very pleased.
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February 2024 by Lionel H.
so I've been with AT&T for 20 years and was thinking about looking for better pricing due to price of things.just so happens Xfinity reached out asking me to switch over my 4 lines including my tablet first the lady that called English was horrible but I decided to listen anywa.told me to pay $76.00 for new tablet and they would bill me later when phone bill is due.i paid never received my new tablet 10th generaction but they took $76.00 plus tried taking another $160.00 so now I'm going to cancel my Xfinity internet and phone lines and go back to AT&T because of shit customer service and lying Punjabi's that work for them.stay where you are people xfinity isn't worth the frustration
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February 2024 by Sr. Martin Sicairos
Great service
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January 2024 by Laura P. Ramirez
Got here at 1030am and didn’t leave till 2pm all just for a new iPhone. Ridiculous. All Fresno locations always have problems or issues with their programs and tablets. Wait times to even be seen are ridiculous. 4 hours to get a phone. Yes I’m mad.
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January 2024 by Margaret Ocampo
Very nice and personal are very friendly
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January 2024 by Tayler T.
The red headed worker was VERY rude when I asked a simple question due to her being frustrated that their internet went down. She did not need to take her frustration out on me when I asked a simple question. Someone with those kind of anger issues should not be working retail. Will NEVER visit this location again.
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December 2023 by Irma Davis
Too high.
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December 2023 by Rosie C.
Only 3 people working and 7 people waiting. Here's a thought for management....how about you have a person dedicated to drop off or pick up so those with drop off transactions aren't stuck waiting on the people ordering service. Thank you for considering.
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November 2023 by Maximiliano Rodriguez
They say anything for quick sale. Lied to my gf and I and we had to spend the whole next day fixing problems worker caused so we can have phone service and home wifi.
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November 2023 by Milan B.
A lot of employees standing idly around not helping customers. It's really frustrating to have to wait 30 mins for help when multiple employees are standing around or chit chatting.
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November 2023 by SM C
I had to get a new phone so went to this location and I was greeted by Carmen at the front. I won’t get into any details but she overall lacked professionalism and left a bad taste in my mouth. She’s probably not someone you would want to have at the front giving first impressions for the store. Nonetheless everyone else that I interacted with did their best to help and accommodate me.
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November 2023 by Rebekah W.
Worst store ever. They don't have enough staff and make you wait forever to pick up equipment. Do not shop @ this location.
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October 2023 by Kosa Kooni
Horrible customer service and super rude. My third time going to the store to return equipment that they keep sending me wirhout my permission and when I told the girl she said “well did I send it to you?” I said no the company does and I have to go out of my way to return it again. Keep in mind now they think I have 6 Flex boxes even though I have returned them over and over again. She said to call the manager next week and the manager was standing next to her. This location really sucks! Don’t go there for help. Called Manager Brett, and left Voicemail and never got a call
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September 2023 by Steven D.
Daily Sandaval was excellent for her customer service! There were three of us in the Visalia store location. She was very efficient, friendly, and took care of all three of us at once. I just love my new phone and the service. Thanks again Miss Daily Sandaval!!!
