“My car battery needed to be replaced. I drove to O'Reilley's . They said on the phone they'd install the new one unless a complicated installation. One of the cashiers promptly spoke to me when he got off the phone, and came outside to look at my battery. Unfortunately my battery clamp was bent way down and he didn't have the right tools. Advised I should take it to an auto shop. Of course when I tried to leave my battery died again. Went back in and asked the same cashier if he could jump my car. Oh... I felt like a pain in the butt! But he was happy to help. Quickly grabbed a jumper unit and got my car started. Told me how much I should expect to pay for a new battery at an auto shop. What a wonderful experience! I plan to go back there with some tools from home. Why give the business to anyone else!”
“The staff operating this store location are incredibly kind and helpful and extremely knowledgeable about the products they sell and services they provide. I noticed multiple in-store customer interactions and they were exceptionally courteous and very professional. It is rare to see this in retail these days. I had a wonderful personal experience in getting a motorcycle battery serviced at this location. I also had a problem with a car battery not starting and the staff at the store came out to help me jump start my car! So blessed to have found this wonderful location and I pray that others are fortunate to discover the incredible service offered here.”
“Received great service from Anthony with a peculiar spark plug purchase for a 4-cycle weed eater. He took time to thoroughly research and, eventually, locate the right model I needed.”
8AM - 4:30PM
2218 W 2nd St, Santa Ana“Took them less than 5 mins to switch out my old battery for a new one and they have the best customer service! I'll be coming back to buy my batteries here!!”
5:30AM - 5PM
1631 Sinclair St, Anaheim7AM - 4PM
10891 Forbes Ave STE A, Garden Grove“These gentlemen may never see this, but I have to express how grateful I am for their outstanding customer service, truly caring about their people. I went there in Dire Straits, the situation is not important, the fact that they stepped up and went beyond the call of duty to help does matter. Thank you, Fredo, Chris, the whole staff there, I’m sorry I can’t remember the original guy I spoke with, All of you have been wonderful and I’m very grateful. Both my daughter and I are. Definitely will never ever use another brand in yours when I need a car battery and when I can, I will be coming to you to purchase it. Well done, thank you again. Highly recommend the store to anyone who needs to replace their car battery. They do not do installation, but they will take your old battery and give you the new one when you are ready.”
7:30AM - 10PM
910 N Tustin St, Orange“Eddie was so helpful. I work right next to an Auto Z***, but always get so much better service here it was worth the drive. I always feel confident when I leave because I know they always do the right thing. Eddie had a wonderful personality! He never acted annoyed just kept smiling and doing a great job!”
7:30AM - 10PM
500 N Harbor Blvd, La Habra“I went in today and spoke with Edgar, although the parts I needed were not available immediately, he was able to pull up all the parts I was looking for and gave me the information I needed. THANKS Edgar!!”
7:30AM - 10PM
1015 S Main St, Santa Ana“Sold me spark plugs for the awesome price then Very helpful help me put my spark plugs in then loan the tools I've never had anybody at any location or AutoZone ever help me like that and I'm thankful for you guys keep up the good work”
7:30AM - 9PM
2960 W Ball Rd, Anaheim“I dropped off a set of rotors Monday night to get turned Tuesday. They n Tuesday the brake guy was sick. Tuesday afternoon I called the store and the employee said that the manager was already involved and they were going to take care of me. Wednesday I found out that George the Store Manager did them himself because his employee was sick again. Thank you George and team for getting me back on the road when Challenges pop-up! My new go-to location.”
“The Duracell Car batteries they sell are fantastic. They last way beyond the warranty and have not let me down. Always friendly and have had what I needed in stock.”
7:30AM - 9PM
3404 E Chapman Ave, Orange“I've been going to O'Reilly on Chapman and Prospect for all my auto parts for over 8 years because everyone there are so helpful. Today, I was taken cared of by Thomas and I was very happy with his service. He is very pleasant and very helpful. I purchased a battery about a yr ago and it ran out of juice because my car was sitting in the garage for almost a year. The battery was still under warranty so he swapped it out with no questions asked, unlike other places I've been to in the past. I don't know much about cars except driving it. He gave me some good tips to keep my battery in good condition if it gets parked for a long period time. There's a Pep Boys and Auto Zone near me in Yorba Linda that I've gone to in the past but I didn't get the welcoming feeling like I did at this particular O'Reilly's in Orange. Thomas made me feel like he really cares about his customers. I truly believe he treats all his customers the same way I was treated. Thank You So Much Thomas!!!”
10AM - 6PM
500 A, S Harbor Blvd, La Habra“Awesome service. Ethan came to me in the parking lot as I was attempting to remove my front light bulb. Not only did he offer to help but also removed and put the new one in!!! Thank you so much.”
7:30AM - 10PM
13939 Whittier Blvd, Whittier“The people that work in this store are particularly committed to getting their customers back on the road. They are “Hands On” dedicated Professionals and I have a huge amount of respect for these guys.”
7:30AM - 10PM
1621 W Whittier Blvd, La Habra“I just came in today for a few things and I am not a car guy. Alex helped me and was a cool cat and helped with all that I needed. He went beyond what I would think he should do. Very helpful for a non-car guy like me. Anything I need now moving forward will be O'Reilly's from this one greta experience.”
7:30AM - 11PM
13933 Harbor Blvd, Garden Grove“O'Reilly is the only Auto stores I purchase my car needs from. They truly have the best employees in most of their stores. They are always willing to help you with all your auto needs, no matter the issue. I can't praise them enough!!!”
7:30AM - 10PM
3400 W Lincoln Ave, Anaheim“Just want to give a big shout out to their associate Jonathon, we came into the store today 10/7/22 with some brake & rotor questions because our mechanic was giving wrong information and Jonathan was kind enough to give us honest information so that I would be driving safetly. I appreciate Jonathan’s help and honest opinion. Thank you again.”
“ALEXANDER is one of a kind. He takes great pride in helping customers. He is professional, hard working & kind. ALEXANDER makes a difference. He is remarkable. I am sending O'Reilly Auto Parts a lot of referrals due to ALEXANDER'S superb efforts. If you need World Class Customer Service ask for ALEXANDER”
“Friendly and professional customer service. They had all the batteries that we needed in stock and at reasonable prices. We will definitely use them again for all of our battery needs.”
8AM - 5PM
7446 Orangewood Ave, Garden Grove“Brad in Rock Springer, WY there was super friendly. On top of things. Very willing to help. I had been calling battery vendors since 0800 from Vegas to Rock Springs. Best service ever!”
7:30AM - 9PM
510 E 1st St, Tustin“I needed a new bulb for the headlight. One of the employees looked up my car make and model, and suggested one of three options, which then was easy to find on the shelf.Fast, easy, thank you for the service.”
7:30AM - 10PM
15840 Gale Ave, Hacienda Heights“Yes please surprise me that knowledge of what they're talking about in parts and all the car's operate and I somebody's places I don't know nothing Auto mechanics”
7:30AM - 9PM
9851 Chapman Ave, Garden Grove“I brought in windshield wiper blades I had purchased somewhere else that I *thought* didn't fit after myself and someone else tried to put them on my car, and assumed I'd have to buy new ones. Erica the sales lady at the front looked up my car and went out with me to check out the situation, she figured out what was wrong (some pieces were still on my old blades that shouldn't have been, and we hadn't removed covers from the new ones) and was able to get it all sorted out in about 5 minutes! She refused a tip, so I'm leaving this review to compliment her customer service skills and above and beyond attitude towards helping me leave with the problem solved, and without me having to spend any additional money! I'll definitely be back with that kind of trustworthy service.”
7:30AM - 10PM
11951 Beach Blvd, Stanton“My daughter is out of town and i noticed that the her wiper blades were trashed. So I decided to replace them while she was gone. I went to the GG Store the guy at O'Reilly confirmed I picked the correct blades and told me they were one of the best brands. So I was feeling confident till I got home. i opened the package and started looking at the instructions and was mystified. I went to YouTube still mystified. Best Employee ever - Uziel, drove past my home and saw that I was having an issue, he stopped and put the wipers on for me. This was awesome he was wearing the O'Reilly green and was an excellent example of being an awesome human and representation of the Corporation.”
“Great customer service. My brother had some issues with his car right next to the store. The worker, Isaiah, was super nice and funny. He scanned the trouble code and made great conversation with us. Great experience with this store and the worker that helped us.”
7:30AM - 10PM
2245 W Ball Rd, Anaheim“Today after having a very bad experience at Autozone, I was looking for a place to replace my car battery. I have been going to Autozone for more than 20 years but completely got pissed off after getting a very bad customer experience; then I called O'Riley and talked to Mike. He was very helpful in installing the new battery with a smiley face. He made my day. I and my entire family will shop from here now on.”
7:30AM - 10PM
1800 N Grand Ave b, Santa Ana“My car wouldn't take a jump from any of the battery packs after I came to get my battery checked, so Pedro pulled his car around to jump mine and stood in the parking lot with me for 15+ minutes while we waited for it to charge. He was very kind and so helpful and I appreciate it so much!!!”
“Came in here looking for parts that we couldn't find and Steph helped us out and was amazing! She looked up the parts, explained that the part we were looking for was out of stock, but that another OEM version was available and got us those. I've been to many oreillys and being a customer service manager myself, have never been impressed, but Steph was amazing. She greeted us immediately, offered solutions, and got us to purchase and out the door quickly and efficiently. Thanks Steph!”
7:30AM - 10PM
2072 Lincoln Ave, Anaheim“Christian is an outstanding employee literally nobody wanted to help me I'm in my early 20s trying to do a simple tuneup home boy looked out I saw how he treated the elderly he deserves a raise”
“Thank you Teo for the tail light replacement bulbs! If it weren't for you I would have picked up a brake light bulb instead of a tail light. You saved me a trip back to your shop and looking like a fool! See you when the next bulb goes out on me!”