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October 2023 by Annie
The wait times can be long but I can confidently say the service technicians that help me with my tire needs are great at this particular Costco. They let me know exactly what is going on with my tires and always ensure my tire pressure is correct.I appreciate them for what they do despite the long wait times!
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October 2023 by Kaitlyn
The wait times can be long but I can confidently say the service technicians that help me with my tire needs are great at this particular Costco. They let me know exactly what is going on with my tires and always ensure my tire pressure is correct.I appreciate them for what they do despite the long wait times!
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August 2023 by Cal W.
Went to get my tires rotated, but my black tire valve cap was replaced with a Costco colored one. Very weird they would steal the tire valve cap. Every time I get my tires rotated here, the tire pressure is always too high or too low as well. Other than that, the service was took roughly 1-2 hours. Always busy. I only come here cuz it's quick, convenient and cheap.
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July 2023 by Anil Shah
Bad service. They sell you cheaper tire but when you need to fix tire under road hazard warranty that's where their original colors shows up. Drop off tire for flat fix come back next day to put the tire back on the car they told me to wait five hours. I took the tire off and bring it to them. and they can't put it back within reasonable time.
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July 2023 by Bob cast (bobcast)
They scratched my tire rims and only shut the air caps on the tires 25%. If I didn't catch early one would've just fallen off. Made appointment and waited almost 4 hours because of difficulties with another car
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July 2023 by Yonatan Salazar
They damaged the airbags on our suv, then we messed up by giving them another chance and they sold us faulty tires. They don't seem to care about your safety.
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June 2023 by Alicia Q.
Really bad service. I arrived at 10AM on a Sunday when they opened to get one tire replaced. The guy at the counter said they'd call me when my car was ready. I waited for 5+ hours. They never called me. I checked in on them around the time they were closing and they just said "oh yeah your car is ready." No phone call nothing. I missed Father's Day waiting for them to finish. The front desk attendee seemed annoyed with me from the beginning. They have so-called rules but they don't actually play by them. They won't honor your appointment. They won't call you when your car is ready, and if you're not the first person in line there goes your entire day. Keep a close watch when they work on your car.
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April 2023 by L S.
I was helped by James twice at this location, I'm grateful. I think the staff truly cares about members and gives their honest opinion about whether a repair, a replacement or nothing is needed and not just trying to sell tires like the chain tire shops.
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April 2023 by Myung Park
Tires were installed incorrectly during installation. Hence, I came back after 50 miles for a correction without an appointment. Waited 8+ hours. Work only started because I complained. I get that I needed to wait two weeks for appointment but it was a “correction” to their mistake that couldn’t wait.I’m not sure if this crazy system is true but the manager informed me there are 4 bays.1 for new tires, 1 for flats, 1 for appointments, 1 for “free” services. Bay will remain empty if that specific criteria is not met. That is a probably the most atrocious system I’ve ever heard. So if only flat repairs are present that day, 3 bays will remain empty and only 1 bay will be used.What consulting company recommended this crazy bad system.. I hope they have a Costco-level return policy.Had I known about this system, I would’ve purchased the tires at Americas Tire.
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April 2023 by Hyouk Jun Lee
No more tire purchases on Costco at allI made an appointment at 1 PM for tire repair and walked in there 10 min before, but had to wait 30 minFinally, the staff asked me to show my car and he said I need to replace 2 tires due to too low thread of my nailed tire with my own pay. so I asked my warranty and he checked my record and said warranty is not covered because I didn't get a tire rotation every 5kso I just asked to get tire repair and rotation servicesthey call me back around 5:30 PM and said that my tire is not repairable nor being able to get a tire rotation neither because the tire's thread is too lowI replaced my 4 tires around 2 years ago and ran 20k miles and now they refuse the tire warranty and the repair servicetheir appointment system and service time are so slow that's why I couldn't get my free tire rotation service in time and lost my tire warranty.good luck!
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February 2023 by Todd H.
I had a nail in my tire late Friday evening. I called and the tire shop employee told me bring my tire. I came in about 7:30 PM and they fixed my tire on the same day. Thank you so much for the fabulous service.
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December 2022 by Mikey Nik (Miguelito)
They shared a great deal of information about tires for my vehicle. They offered a better way to purchase online using my Costco credit card. I used the Costco in La Habra to install the tires because I live in La Habra and the tires can be delivered wherever you designate when you order online
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December 2022 by Mike Nikcevich (Miguelito)
They shared a great deal of information about tires for my vehicle. They offered a better way to purchase online using my Costco credit card. I used the Costco in La Habra to install the tires because I live in La Habra and the tires can be delivered wherever you designate when you order online
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November 2022 by Debbie N.
I don't know if Costco care but probably not due to they have lots of business already, anyhow I have a flat tire and next available appointment is 2 weeks later, so I decided to walk in instead, they took my car in at 3:30 pm and told me will be done by closing time 8:30 pm and be sure to pick up by 8:30 or car will be left outside overnight. I rushed to come pick up car at 8:10 pm, told me car is being working on, I waited and it was done at 9:05 pm. Their free flat repair is useless.
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September 2022 by M B.
Omg--I cannot say enough how grateful I am for the employees at the Fullerton Costco Tire Center! They took care of my flat tire and flat spare 45 min before closing! Did they have to? Absolutely not. I truly expected them to tell me it just wasn't possible, but they came through and helped me. Ironically I had just replaced a different tire the day before. My spare didn't appear flat when changing it. I was stranded here in Fullerton with 2 flats and needed to get home to Long Beach. They repaired my tire and re-inflated my spare. Thank you for saving my day and I can't say thank you enough!!