Michaels Custom Framing is a popular store known for its wide selection of arts and crafts supplies, including a variety of frames and materials suitable for different projects. Customers appreciate the helpful and friendly staff, who often go the extra mile to assist, such as calling other stores to hold items or helping with framing needs. The store frequently offers discounts, including coupons for 20% off or even 50% off on certain frames, making it a good place for value-conscious shoppers. Many customers find Michaels to be a fun and creative environment, especially during holidays or special occasions. The store supplies everything needed for festive decorations, work celebrations, or personal projects, which helps make work fun and adds a personal touch to events. Visitors enjoy browsing the clean, well-stocked aisles and often leave feeling satisfied with their purchases. However, some reviews mention inconsistent experiences with customer service, such as difficulty using coupons at certain locations or challenges finding staff on the floor. Despite this, many customers have had positive experiences, especially when dealing with specific needs like framing or repairs. Overall, Michaels Custom Framing is seen as a place full of creative potential, offering good value and helpful staff, with a few areas that could improve in customer service.
I walked-in for get ann item that showed in-stock on the website but the shelf was empty! But Brian called other stores to make sure they have in their store and keep it for me to go pick it up. Very friendly and helpful.
January 2024
Good selection of frames and discounted when you use their regular price coupons 20% off. Today I bought a frame with a 50% off coupon!
January 2021
Nicole was patient and thoughtful while helping me resolve an issue I was having with frames. When she finally ran into an issue that required more assistance her manager stepped in with expertise and was just as amazing. Great store, good people.
