King Shocks is a highly professional and customer-focused business known for their custom-made shocks and excellent service. Customers appreciate the knowledgeable staff, including team members like Jeff, Marvin, Luciano, and Tony, who go above and beyond to help with inquiries and needs. Jeff was praised for his willingness to assist with shocks from different brands, demonstrating a helpful and friendly attitude. Marvin provided exceptional customer service, offering valuable insights and making the experience smooth and enjoyable. Luciano was noted for his reliability, keeping customers informed and making efforts to meet their expectations, even when unsure about turnaround times. Tony quickly addressed urgent parts needs, ensuring customers could get back on the road without delay. Many customers highlight the quality and reliability of King Shocks products, which are custom-made for each vehicle rather than stocked. This attention to detail results in better ride quality and improved off-road performance. Customers also mention that installing shocks is straightforward and can be done quickly, often by themselves. Overall, King Shocks is seen as a trusted and dependable business that provides great products and friendly, professional service, making customers feel valued and confident in their choices.
I’d like to say God bless Jeff, he’s the man! I called in ask for some help on a different brand of shocks. He had said it was no problem and he’d like to help. Jeff. What a Guy. Props to you for helping me out, beyond grateful!!!
March 2024
All the staff was very friendly and helpful. You feel very welcome. Most importantly, the KING products are great and super reliable.
January 2024
The best customer service, setting the bar for the industry
