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“I came into the store very frustrated. I couldn't get the AI helper to know what I needed help with. Customer service on the phone helped me and sent me to the store. Destiny was my sales person. She made me very happy with my purchase of Samsung Galaxy S24. Her attentiveness to detail & helping me with my phone problems made up for the earlier frustration. Today it's hard to get any customer service, much less someone who wants to help and is good at it. Destiny is the BEST! Thank you, Destiny, I really appreciate all your help. I hope Verizon appreciates an employee like you!”
“The Boost store in Gilroy staff ,Mitsy, was very helpful and went above customer service expectations. The 4 star is on the Boost company policies. I had use Boost for my company. I thought I had canceled the service but I had not. When I received a renewal notice. I tried to cancel but because I no longer had the Sims card they couldn't verify my identity. I had to go into the store to show my ID and get the account canceled. The store staff called Boost customer service who couldn't help but she transferred us to a CSR that verified my ID but couldn't turn off the account. CSR #2 transferred me to CSR #3 who still couldn't turn off the account. I had to file a dispute with my credit card company. Boost has poor customer service within the corporation.”
“The monthly cost for this service is amazingly reasonable. However, even more amazing is the customer service. I'm a senior aged lady and as time permits, Sandra has patiently helped me a number times. A huge value all in itself. Thank you Cricket!”
“Abdul (store manager at 280 10th st, gilroy), he is absolutely amazing. Honestly his patience, understanding and polite attitude goes beyond words. I can't explain how much his customer service helped us in a less then favorable situation. He should be recognized for his customer service company wide for his ability to find a solution in a difficult/sensitive situation. Five stars, 2 thumbs up, standing ovation for his service. Thank you again Abdul!
-Katelynn and Christian”
“Ruben is amazing he helped me getting a a new device a d he transferred all my stuff from my phone and he is such a nice and a gentleman with me and the other people that came to the store when I was there”
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“I went to the store yesterday to fix my billing issue. The sales rep Micheal And Jose, the person at the store were amazing. They were able to lower my bill and help me with whatever services I needed in such a short time. I truly recommend going to this AT&T store.”