Spectrum is a broadband Internet, Mobile, and Cable TV service provider. Customers visit the local store to shop for Internet, upgrade services, pick up or return equipment, and pay bills. Experiences at the store vary. Some customers report very quick and easy service, with hardware returns completed in less than five minutes, praising the expertise and helpfulness. Other visits involve waiting in line with limited staff available. Service quality is described as hit or miss, ranging from great to poor. While some appreciate the effort and determination of staff who successfully solve technical problems, others find the company's services overpriced. Account and billing errors sometimes occur, but these issues are typically resolved and cleaned up by the store. The location also offers mobile products and the option to bring your own device.
Very helpful knowledgeable friendly staff. I ❤️ this store. Michael is my go to young man.
September 2023
I came in to return my hardware and I was expecting a lengthy wait, like I've experienced with Xfinity, and was surprised that Eric at the Gilroy location had me out of the store in less than 5 minutes. Thanks, Eric, for your expertise! I loved my experience with Spectrum and I'm sad about moving out of the area.
July 2023
Two employees only helping customers. 4 of us waiting in line 1 other came into use auto payment machine which wasn't working. Although I had to wait returning my equipment was easy and quick !!!
