Verizon, a prominent telecommunications company, has received a mix of reviews from its customers. While some customers have expressed frustration with long wait times, especially during the holiday season, others have been pleasantly surprised by the exceptional customer service they have received. One customer, who had prepared for the worst after reading negative reviews, was completely blown away by the service provided by Jesus, a Verizon employee. Jesus was described as kind, professional, and empathetic, going above and beyond to address all of the customer's concerns and provide valuable advice. The customer was also impressed by the manager, who ensured that everyone in the store was receiving proper and timely assistance. Another customer, who had tried to resolve an issue at a different location and through the Verizon helpline without success, found that Jesus at the Gilroy Verizon store was able to guide them through the process and completely resolve the issue. The customer left the store satisfied and grateful for Jesus' patience and professionalism. Additionally, a regular customer praised Jesus at the Gilroy Verizon store, describing him as pleasant, patient, informative, and professional. The customer expressed their appreciation for Jesus' outstanding service and stated that he is their go-to person at Verizon. However, one customer encountered a different experience, where a Verizon employee provided incorrect information about the availability of 5G Ultra Wideband service. The customer persisted and was able to get the 5G SIM card they needed, ultimately experiencing the fast 5G speeds they were seeking. Overall, Verizon's customer service appears to be a mixed bag, with some employees going above and beyond to provide exceptional support, while others may lack the necessary knowledge or attention to detail. Customers who make appointments or seek assistance from specific employees, such as Jesus, seem to have the most positive experiences.
Francisco was patient,helpful and professional. I know Verizon line is expensive but with this type of customer service . Definitely see why I shouldn't change my Carrier.
August 2025
Very knowledgeable people here, ready to help with any questions & frustrations!! My advice would be to make an appointment & save yourself a longish wait!
July 2025
I visited the store 7/15 to resolve some issues with a Samsung watch. I was assisted by Elysia and had a very positive experience. She was very personable and resolved the issues quickly. I only wish I had gone there first instead of spending time on the phone with tech support.
