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March 2024 by Athnaiel Bazi
I always make sure to take my time before drafting a review. Yesterday, we visited passport services to inquire about the process. We were informed that we needed to arrive early in the morning and write our names down to receive assistance in the afternoon, after 2:30 PM. Today, we arrived promptly at 8:45 AM to put our names on the list, only to be informed that all slots were filled and we were third in line. We were told that only four walk-in applications were accepted, and the person ahead of us had three applications. It's frustrating that none of this information was available online, leaving us uninformed about the procedures. The staff were unhelpful and couldn't explain the situation clearly, both in person and online. #USPS should improve their communication with customers regarding their services.
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January 2024 by Simp_Not_Valid
I gave the wrong address for my package( didn’t include my apartment #) and got an email from the place I bought it from saying it failed delivery. Hopped onto the USPS website and inputted my tracking number to find out my package was “disposed” of. Looked through the website and filed a service request at around 11:00 p.m. All I could do was wait and see what would happen. Luckily, I received a call in the morning around 9 a.m. saying that they could hold my package for one day. Seeing as they open at 9:30, it’s amazing that they get their work started soon in the day. Overall, I received great service for something that was completely my fault. Shoutout to Ms. Rivera.
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December 2023 by Matthew Brown
Last week my wife received an opened and retapped package with missing items. Over the past two years, this has been happened serval times. I finally got fed up and reported to authorities. Gilroy UPS is notorious for opening and stealing packages. There needs to investigation at the Gilroy Post Office as I know this can’t only be happening to us in Gilroy. It’s sad when your kids Christmas present are stolen.
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October 2023 by James Stanchfield
4:59 doors were closing and the cute, petite Asian gal still sold me 2 stamps.She has outstanding customer service.U.S.P.S. needs more employees like her.The Charles Bukowski days are overBoycott Amazon and buy goods online through the merchandiser, and have the ship it withThe United States Postal Service
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September 2023 by Litzy J
Sephora coupons have been stolen and my secured taped package was cut and retaped with clear tape. After taking pictures of this , I opened the box and my package inside was open. #Thou shall not steal. Gilroy post office I will no longer trust.
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September 2023 by Janet Garcia
The worst experience my parents were discriminated by “Tex” his real name is Sing his excuse was “language barrier” a sweet lady offered to translate for my parents even with a translator he still mistreated my parents also his coworker “Cookie” her real name is Olive she’s very rude and no customer service. For some reason they like to wear name tags with their “nicknames”.
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August 2023 by harnek singh
These guys working there are totally rude and fraud specially that girl at first counter . I went there last week and posted a document to india and they gave me a cheaper option which is not trackable and other option in which I could track was around 8 times costlier. It was an imp doc, I choose the tracking option and paid them 8 times higher fee.. but it’s been more then a week now , I can’t track it . Today I visited this place and asked about this issue .. and she was too rude she said if u can’t track that’s not my problem … u can come to usps again and again and we will check it and tell where your doc is now . Why??????? I paid for the service , and I didn’t get that… and they want to me come everyday and ask them about the status… these guys seem inexperienced or they don’t care about customer service …
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August 2023 by Raman
Very unprofessional and rude people specially the guy with turban named tex … they are harassing people ..
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August 2023 by Mario Z
Mail carriers holds grudges if you don't pick up your mail and will punish you by placing your mail on hold. Apparently carriers consider themselves mail-cops. The Gilroy office condones this behavior and will hang up on you if you complain.
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August 2023 by Janet Vasquez
The worst experience my parents were discriminated by “Tex” his real name is Sing his excuse was “language barrier” a sweet lady offered to translate for my parents even with a translator he still mistreated my parents also his coworker “Cookie” her real name is Olive she’s very rude and no customer service. For some reason they like to wear name tags with their “nicknames”.
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August 2023 by Jen Jones
Not 24/7 access-able to pick up my letters. Compare to others local offices but not this one ?
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March 2023 by lemon man
Don't trust this post office I believe the mailman stole or lost my unemployment check
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March 2023 by Annabelle Ramirez
Horrible experience and lousy customer service! Unfriendly, soulless employees who have no empathy and regard for horrible, rainy weather conditions.
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August 2022 by cyndi Paul
Did not follow delivery instructions for receiving hours. Held package and then had me on hold for an hour, without resolve. Greatly disappointed.
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July 2022 by Rachel Nguyen
Absolutely horrible customer service. If I could, I would have given this location 0 stars. I have had so many issues with this location where they’ve lost my package, failed to retrieve some packages, didn’t offer a refund for orders I’ve made online (saying that it wasn’t their fault that they couldn’t retrieve a package, when they’re the ones who dropped it off at the wrong location), and so much more. I don’t remember who helped me but it was a guy. I have already been waiting for 30 minutes to get helped (there was 5 people in front of me when I arrived) and he was unenthusiastic and didn’t really want to help me with the item I needed to get shipped (as I sold something from online). He told me that I needed to buy one of their packaging bags/boxes because the one I had was invalid (I spent an extra $3 on it). A week later after the item shipped, I was charged an extra $7 because the package ended up being overweight by 1oz, which the guy did not mention while I was there. It was originally a 9oz package before the guy told me to switch it and I had already paid for the prepaid shipping label (which was the 1lb). He failed to notify me of the charge which made me furious as I was waiting in line for 30 minutes, forced me to buy a new packaging box because he didn’t like the one I had (I’ve shipped with other locations with a similar box and never had an issue), and failed to tell me about the extra charge because the new package that I bought had extra weight to it. If you can, avoid this location at all cost. Ridiculous
