-
January 2024 by Elizabeth Modesto
Very helpful and kind service.
-
December 2023 by Kail M.
A word of advice: Aerie is on floor 2 across from Gap and Guess as of late 2023. There are two locations listed on Google in the mall for American Eagle (next door to Aerie), and neither are correct. We spent an hour wandering around this mall, which has no visible directory, and asked for directions twice. Both times we received incorrect information.The store is clean and well kept, but difficult to find if you are unfamiliar with this mall.
-
July 2023 by Andy Chase
Meh. All of these stores have the same or similar items for ridiculous prices. If you must have this store brand or item go online and I'm sure you can get a discount on their site.
-
July 2023 by Amber Winey
Stock is not always great, but cute in season change. Maybe better online.
-
June 2023 by Johanna Tam
Had receipt and tags. According to the associates I had to provide my email, address and phone number in order to make a return. Horrible experience and invasion of privacy. I know you want your customer’s data but that should be clearly written in your return policy.
-
April 2023 by K Universe
So neat, so beautiful and great great customer service. Everyone is so HELPFUL!! #1 store!
-
March 2023 by Mila M.
I went to their Aerie store (right next to the American Eagle in the Glendale Galleria) today. I was immediately welcomed at the door into a clean shop. The person who helped me find what I was looking for was named Alexa, and she also checked me out at the register. The store itself is super cute & so are it's products, and the customer service was very good as well. Big props to all the workers there and Alexa especially :) !
-
December 2022 by Yelena G.
Omg this best customer service I got from any store I been to very helpful kind excellent service thank you so much Edgar amazing thank you for your help your patience and excellent service and very understanding and helpfully I we'll see you guys soon .
-
November 2022 by Ara B.
Michael is the absolute most amazing person ever working at the Glendale location!!!!! We bought so many goodies because of how helpful he was!! Thank you!!!
-
November 2022 by Felicia S.
Terrific store. The people are so incredible and friendly. I was helped so quickly and will be back. Thank you.
-
May 2022 by Jessica Rosa
I like American Eagle, but today I was there looking for a Jeans some not organized. Mostly of all no help not single employees ask if I needed help like saw a guy pass and a girl dressed all black pass not stop and asking if I need help. Was the store today for 10 min I left…
-
March 2022 by Liz S.
I came in to return some stuff I had purchased less than a month earlier. I had the receipt and all tags were in tact. I had made this purchase using my ApplePay, but the cashier said they couldn't process a return with ApplePay and I would need the physical card. I said that's fine and I would come back when my replacement card arrived for my debit since I had lost it earlier and was waiting for the replacement. An older lady with blonde hair I believe to be the manager interjected and said I still won't be able to return since the last 4 numbers on the card won't match.... what? What a terrible policy. It's the same card and account that I used to purchase, just a replacement. I even called AE customer service and was met with the most terrible service and attitude I've ever experienced with a retailer. It seems like they're going out of business. The kicker is that when my new debit card arrived, I took the stuff to another American Eagle and they accepted the return with no issues. The worker here shouldn't have added the "you still won't be able to return" because it wasn't even true. I will never enter or shop at an AE again.
-
December 2021 by Gene Gonzales
Nice pants, affordable prices.
-
October 2021 by Alex A.
Julie and Sabrina were awesome because of their great customer service, a greeting since I walked in and help from Julie to recommend the perfect fit of jeans for me and I loved my purchases. Sabrina made my exchange quick and easy and I didn't have to stress especially in retail so thank you for being beautiful people and making a better place.
-
October 2021 by Julia M.
I came here to buy some cute bike shorts, but overheard an interaction between another customer and a sales associate that was super touching. The customer was looking for some leggings for her daughter, and she described her daughter as having "difficult" proportions to fit. She described her daughter's body type to the sales associate, who immediately said "that sounds like a beautiful body - I'm sure she would feel great in these." I was so touched and impressed by the compassionate language that the sales associate used. I wish I got her name so I could give her a shoutout. Just wanted to say that the employees here are awesome!
