Citi is a financial services company offering a variety of products and services, including digital banking, mortgage products, personal loans, small business banking, credit card offers through Citi Cards, and investment services via Citi Personal Wealth Management. Deposit and lending products are provided by Citibank, N.A., an FDIC member and equal housing lender. Many customers praise the bank for its professional and friendly staff. Several reviews highlight the helpfulness and kindness of employees like Samuel, Jarmain, and especially Stepan Ghukasyan, who are described as professional, understanding, and supportive. Customers feel welcomed and valued, with a positive and serene ambiance at the branches. The staff is noted for their patience, knowledge, and excellent customer service, making banking experiences smooth and pleasant. The branch is appreciated for its cleanliness, calm environment, and helpful tellers and bankers. Customers often mention specific employees who went above and beyond to assist them, creating a strong sense of trust and satisfaction. Overall, Citi branches are seen as professional, welcoming, and focused on providing great service, leaving customers with a very positive impression.
Made an appointment with a banker through the app. Drove to the branch Wednesday at 11am (I scheduled between 2 important work meetings) and the bank was closed. Does not respect customers time. Very inconvenient.
February 2024
The man helping us is unprofessional. And his voice is extremely low, we can barely hear him.
September 2023
The man helping us is unprofessional. And his voice is extremely low, we can barely hear him.
