Lexus of Glendale is a trusted dealership near Glendale, known for its friendly staff, reliable service, and hassle-free buying experience. Customers appreciate the helpfulness of the team, especially the service advisors and managers, who are committed to making sure every visit is positive. The dealership offers a good selection of new Lexus models and certified pre-owned vehicles, with many customers feeling confident in their purchases and maintenance options. The service department is praised for its professionalism and responsiveness. Staff members like Danny Mata are recognized for their respectfulness and quick, efficient service, making customers feel valued and cared for during appointments. Customers also highlight the attentive care provided by team members such as Argenis Escobar-Hernandez, who go above and beyond to ensure their vehicles run smoothly, even when dealing with older models or recurring issues. However, some reviews mention challenges with resolving certain problems, particularly with door lock actuators on the Lexus RX models. In some cases, issues like doors not locking or unlocking properly were hard to fix locally and required escalation to Lexus corporate. Despite these hurdles, the dealership’s staff, especially the service managers and team members, are often commended for their dedication and willingness to help. Overall, Lexus of Glendale is a dependable choice for Lexus owners seeking quality service, competitive offers, and a friendly, professional environment. Whether for routine maintenance, repairs, or purchasing a new or certified vehicle, the dealership strives to deliver a positive experience.
I had the opportunity to talk with BDC Manager Zeydy. She was open-minded, took the time to listen, and was genuinely interested in learning more about what we offer. Really appreciated her professionalism and willingness to connect!
August 2024
Ivan was very friendly and helpful. Constantly checking on us while we were waiting to fill out paperwork. To top it off he noticed as we were about to leave in my used 2019 vehicle that the gas was low so he topped it off before we left the dealer. Great experience.
August 2024
Aside from the already great establishment, Jacqueline Sanchez was an absolute delight. She made my new purchase that much more appreciable. She is very prompt & personable. Highly recommend.
