Steve Madden is a popular shoe store known for its wide collection and good customer service. Customers often find a variety of stylish shoes, although prices may vary between stores. Staff members are generally friendly, attentive, and helpful, providing warm and welcoming assistance. Many reviews highlight the excellent service, with employees going out of their way to help customers understand questions, assist with exchanges, and handle issues like faulty products. Even during busy times, the store maintains a positive atmosphere. Some customers have experienced minor issues, such as a rude employee or a faulty product, but overall, the store offers a good shopping experience. Customers appreciate the quality of shoes and the helpfulness of staff, making Steve Madden a highly recommended place to shop for footwear.
daysha (pardon if spelling is incorrect) has phenomenal customer service. she was warm and friendly and helped me understand questions i had on an exchange for a different size. michelin star service, she deserves a raise!
November 2022
The store was extremely busy, everything they have is just fantastic!!! EXCELLENT customer service, very attentive to all customers. HIGHLY RECOMMEND
May 2022
Melanie was very helpful she helped me find what I was looking for very nice would recommend her
