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February 2024 by Benita Robledo
I loved being able to try the mattress in person. I was going to go with a different online brand but decided on Tuft and Needle because I could see what would be best for my bad back.The customer service was amazing too!
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February 2024 by Izzy Is
Marcelo was very helpful and professional. He answered all my questions and was very knowledgeable. I will make another purchase in the future and will ask for Marcelo.
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January 2024 by Andrew Oliver
I was agonizing over getting the right mattress for weeks and a friend recommended going to Tuft and Needle in Glendale. The staff were incredibly knowledgeable and very patient. I was able to take my time and test all the mattresses and walked out with a new mattress! Definitely recommend to anyone ready to get off the internet and go check out options in person. Very happy with my selection. Thanks again, Rita!
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December 2023 by Ashley Soo
Fantastic customer service without pressure or upselling. Johannes (sp?) was so helpful and kind and we ended up choosing a mint hybrid. The mint felt too soft and the original was really nice but the mint hybrid felt by far the most comfortable. absolutely loving our mattress!!
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November 2023 by chris assault
Awesome customer experience, manager shannon was so helpful with looking for a mattress. needed one for my sore back and associate rebecca was really kind when i first walked in. higly reccomend this place for their customer service experience
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November 2023 by Eddie Terrero
Went in the other day with my daughter and purchased a few pillows.If your looking for honest and great customer service this is the store!!
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August 2023 by Unaesthetic Helios
Went in the other day for a new mattress and some pillows due to my back pain and can’t stress how much it’s saved me! I went in and was greeted by Rebecca who was incredibly helpful and informative. She was knowledgeable about every item and suggested a few things for me. I ended up with a mint hybrid, some blankets, and a down pillow. My sleep has been amazing ever since. Wanted to shoutout Rebecca again for helping me through the process! Thanks again!
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July 2023 by Unaesthetic H.
Went in the other day for a new mattress and some pillows due to my back pain and can't stress how much it's saved me! I went in and was greeted by Rebecca who was incredibly helpful and informative. She was knowledgeable about every item and suggested a few things for me. I ended up with a mint hybrid, some blankets, and a down pillow. My sleep has been amazing ever since. Wanted to shoutout Rebecca again for helping me through the process! Thanks again!
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July 2023 by Bonnie Jones
I've got to give major kudos for my experience replacing a T&N mattress. I owned it for seven years, and saw their ten-year warranty so I thought I'd check it out. The team assigned to me, Marcie and Marissa were the best. Fast, efficient, and when I didn't understand their photo request, (illustrating the sagging) they walked me through it. A week later I had a new mattress (with new upgrades) on my door step. I will always be a T&N customer. Professional, courteous, and much more!
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June 2023 by Zack C.
My local T&N in Arizona didn't have stock of the sheets we were looking for, but said this location did. I called and Rebecca immediately picked up, she confirmed stock, and then she processed the order over the phone. All done in a few moments and she was incredibly helpful through the process. Easiest phone order I've ever made.
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June 2023 by Caroline B.
Really nice store, helpful employees, great quality products
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June 2023 by Anait Vardoumian
Irida was amazing. She helped us sell t the best mattress. She was very knowledgeable and professional. 10 STARS
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May 2023 by Vanessa Caballero
Shannon was incredibly helpful and knowledgeable about all of the products that their store had to offer. The mattresses are very comfortable and are conveniently placed in boxes that you can fit into your car and take home same day, if they have it in stock. I would definitely recommend this store to everyone!
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May 2023 by Chris M.
If you need a mattress, this is the place to go! I went late on Saturday evening and I received the best service ever. The salesperson, Irida, provided personalized service to make sure my needs were covered and met. She worked with me for over an hour! She does not work on commission so was not pushy at all. She cared to make sure I bought the right products that tailored my needs over making a huge sale. She was knowledgeable about the products and pricing. I am moving to Phoenix. She even suggested buying from the Phoenix location to save on taxes. How is that for honesty and ethics? You don't get that often anymore. I am very happy with my shopping experience and the products that I ordered.
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April 2023 by Chioke Blacksheare
If you’re looking for a place to go to buy a mattress, Tuft & Needle is the spot. We walked in, tried out all the mattresses they had in store and within a matter of seconds found one we loved. Amazing mattresses and great customer service! You will be well taken care of there! 100% recommended*Shout out to Irida! [ :