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March 2024 by Paul T.
Horrible customer service. The reps lie to you straight to your face just so you will sign up. HARRY for example. Lied to me about multiple things and assured me that I would get everything. Two months later after speaking with multiple customer reps over the phone, because if you go back to the store they say they can't do anything and only customer service can. What a bunch of bull crap. Let's lie to people and get them signed up then just leave them alone. That's their motto. Two months in and I still have to call to make sure I am getting my discounts applied manually because nothing was done the proper way. I should not have to waste MY OWN TIME to make sure I am getting what was promised to me. Don't waste your time.
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January 2024 by Michelle G.
HORRIBLE customer service from the "manager" Dennis at this location. I had left my physical drivers license in my husband's wallet and needed to come in to make some changes to my account. They would not help me bc I didn't have a physical id but had multiple forms of ID in my phone (drivers license, passport, etc.) as well as the ability to receive texts to verify my identity by verizon and could have verified my pin. He was soooo rude and unprofessional. I have a corporate account with over 20 lines and he could care less. Makes me want to take my business elsewhere.
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December 2023 by Adam L.
Came in to buy my wife a new phone. Alexis helped us out. Super easy to work with and very helpful, not pushy at all. She gave us all the info on each phone and gave us the details for upgrading our plan. I recommend asking for her when you come in.
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November 2023 by Juan Mora
Went in today to open a brand new line. Eric assisted me, but he didnt seem to know what he was doing. We had agreed upon a specific plan that would come out to $75 per month. Once I inputed my social, and all was said and done, my monthly bill was going to be $85 plus i was expected to pay $217 my first month. He was charging me an activation fee and all sort of fees i tried to get him to remove. He walked over to a latino (balding) middle aged man, who signaled him that he was unable to address him. When i told Eric I will not move forward with the plan, he shot up again and walked over to said balding man. He began chuckling and saying there is nothing he can do. I asked him that I will not be accepting that offer and to please delete my social and information from his system. As i was walking out, i overhear him makea snyde comment to an african american man. As i was getting into my car, parked infront of there store, i see them chuckling and pointing at me. This behavior was completely unacceptable. Please beware that this store cherry picks who they decide to actually listen and support thoroughly. I am disgusted by the behavior of these men.
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November 2023 by Ms J.
I've always had a great experience here. The guy who always helped us is no longer here however someone else was able to help get my husband phone to work. Thank you Harry!
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November 2023 by Manny H.
Hello, I have reported an issue with the Verizon Wireless data not functioning properly at the area of Lone Hill/ Gladstone in Glendora, CA. I spoke with technical support a few weeks ago and they assured me they were aware of this issue. I am still experiencing data latency here, and once I drive away, my service improves. Now I have a brand new IPhone 15 Pro Max with all the correct settings enabled. I just don't understand how a multi-billion company like Verizon, just can't fix this issue. I am beginning to believe that I made a mistake by signing up with Verizon. Manny Haro
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October 2023 by Brooklyn Born PR
Great experience. We were seen almost right away, treated well by Dom. He was polite, information answered all our questions which helped us make the decision to switch providers.
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September 2023 by Amanda R.
It's been over a year since I been here and to be honest it sucked I didn't want to come in but as I walked in I see they remolded and it looks great we were greeted right away and yes there was a little wait but once we got our sales person Carl he was awesome he explained everything so clearly and made sure we understood wverything that was going on. Idk if they got new owners or management but this used to be a place I hated to walk into but now I feel so happy with the customer service I will for sure be back! Thanks for making this place better and keep up the good work!
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August 2023 by Renee Keele (Renee K)
The staff here is extremely helpful and accommodating. They found us the very best offer and showed us all the options on plans to save money. Dominic and Jose are rockstars! Thank you Verizon staff for making our visit as seamless as possible!
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July 2023 by Renee Keele
The staff here is extremely helpful and accommodating. They found us the very best offer and showed us all the options on plans to save money. Dominic and Jose are rockstars! Thank you Verizon staff for making our visit as seamless as possible!
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July 2023 by Dn Dn
I’ve always payed my bill and it looks like I’m paying it for nothing I have other phones on my plan and all those work except for mine and every time I call they tell me the same thing bad customer service ??
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May 2023 by Wanda G.
My experience today was wonderful. I had a phone that just went blank. I needed a new phone. Eric was extremely helpful he transferred the stored information from my old phone into my new phone. Eric was so knowledgable he really knew what he was doing. Its not always the case but today I give Eric 5 stars and a big thank you.
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May 2023 by Celeste Sears
I was helped fast. And both young men were very nice.
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May 2023 by Taylor Wright
Ask for Carl, he's the best! Listened to all of my needs and didn't try to persuade me into any unnecessary add ons or deals. I felt he was genuine with his recommendations and extremely respectful of my time. I'll definitely be going back for his help if needed.
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March 2023 by Rosemari Martinez
Had a bad experience at a different location but relieved to enter and find the staff to be knowledgeable and very helpful. I always get stressed out when getting a new phone but they made it very easy and answered all my questions without putting me down for not knowing something. Alexis helped me at this establishment and was wonderful. Definitely recommend her for anyone who finds phone shopping to be stressful. She even helped my mother at the same time.
