Geek Squad at Best Buy offers a wide range of tech repair, installation, and support services across more than 1,100 stores. They fix most makes and models of computers, tablets, TVs, home theaters, car stereos, GPS devices, cell phones, and home appliances. Customers appreciate their ability to help with setup and troubleshooting, often providing quick and effective solutions. Several reviews highlight the helpfulness and friendliness of staff. For example, Emanuel assisted customers with product advice, ensuring they found the right phone case and answered questions about Apple phones. In another case, Ruben and his team delivered and installed a washer and dryer, replacing a poorly handled order from another store and providing excellent service. Customers also praise specific employees like Andrea and Trevor for going above and beyond, showing trust and kindness even at the end of their shifts. The store is also known for its efficient appliance delivery, with some appliances delivered and installed within a couple of days. Even when issues arise, such as a noisy washing machine or incompatible keyboard, Geek Squad staff are attentive, quick to suggest solutions, and committed to customer satisfaction. Overall, Geek Squad provides reliable, friendly, and professional service for all kinds of tech needs.
Kenny and Kolya had provided amazing help and assistance with a computer hardware issue. Although it did take around 2 and a half months of appointments and multiple sessions bringing my computer to geek squad, Kenny and Kolya were extremely accommodating and understanding. Great folks working at Best Buy.
October 2023
Bought a washing machine for my business. On sale, good price, well-rated. Delivered as promised. Made an annoying noise. Geek Squad listened and suggested replacement. Replacement came in two days! Same noise. Traded for better rated model. Same noise, but service was great!
June 2023
We stopped in this Best Buy a few days ago to get a phone case and ask some questions about an apple phone. We were greeted by Emanuel. He was friendly and efficient, really knew a lot about the products. He helped us pick out the perfect case for my husbands phone. Went out of his way to make sure we got what we needed.
