Michaels is a popular craft store that offers a wide range of products for creative projects, including art supplies, fabric, yarn, scrapbooking materials, and party supplies. Customers appreciate the clean and well-stocked environment of the Granada Hills location, where the staff is generally helpful. One standout employee, Adrian, received praise for his outstanding service during a challenging return process, demonstrating patience and respect, even when the store's return system was seen as outdated. However, some customers pointed out issues with long wait times due to limited cashiers, suggesting that more staff or clearer instructions for using self-checkouts could improve the shopping experience. Despite these concerns, many customers enjoy visiting Michaels for their crafting needs and find the atmosphere friendly and welcoming, making it a great place to unleash creativity.
Got in there got what I needed and came out maybe I went in at a really good time store was clean it was cool Not a lot of shoppers at the time customer service was friendly Service was quick.
March 2026
Even though they didn't have what I needed it's very creative place to shop. It's quite infuriating that they never have eblnough staff and anything you buy will always require at least 20 minutes on line. Even before Covid this was true.
February 2026
During the holidays rush time, they need more help at the registers but they do have 2 self serve register, which help speed the line. The employes are helpful and have nice manners. I love walking through each lane that are organized and neatly presente
