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April 2025 by shima k
Avoid this place! The customer service is awful! There is a young white lady with glasses she is very disrespectful! She acts like she owns the UPS store and asks people for money to fill up her pocket! I ordered some stuff from Macy’s and added this store because that was an option for delivery. She told me I was not allowed to pick it up unless I gave her $20 and told me some BS stories that made no sense. I've been coming to this store for many years and no one gave a hard time except her! I will report her to her supervisor and won't return to this store! She needs to get some medical attention because the entire time I was there she was arguing with me and talking back to me, and I'm sure to other customers seemed like a habit to her! Avoid this place!!!!!!
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August 2024 by Stephen Berger
They were friendly, helpful and a bargain - the trifecta of a good business. I will be back
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May 2024 by Milroy Goes
The attendant at the UPS store was very helpful and kind. She attended my case very well.
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March 2024 by Michael Moguel
Excellent Staff, very friendly! Definitely will come back
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December 2023 by Camille C
These people are all soooo nice. I was holding a baby in my carrier and 2 large packages and struggling to get through the door and a young man employee came right over to assist me and put the packages down and assured us they would be right with us. So sweet, especially during this busy holiday season. I’ve been to this location multiple times and the young lady with the glasses has always been so efficient and kind!
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December 2023 by Alyssa carreno
I went in today to drop off something I understand somedays it can be busy then others but the owner didn’t have to be so rude to me
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September 2023 by Emilia Alvarez
An absolute rip off!! Do not home here it’s not worth spending so much money.
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June 2023 by Brennen S.
Been meaning to write this review for the last few months. I've stretched my thumbs, added hydration eye drops, and now I'm ready to type. Anyways... This is my neighborhood UPS and I've probably dropped off over 100+ packages through the years.Great customer service and they're always willing to accommodate whenever I have a request for a box or padding. Gotta give a shout to Sebastian who's been consistently working at this location. Do the neighborhood a favor and give this man a raise.I used to think of USPS first for my shipping needs, but I've gained a lot of respect for UPS over the past few years thanks to this location.
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May 2023 by Craig F.
Tl;dr: they stole my Amazon return.I am not trying to let one bad apple, or one bad experience, cloud my overall thoughts but it is hard not to give 1-star based on their (employee) stealing my return.We've only ever used them as an Amazon return drop-off. Never a problem just hand them the return, scan a qr, get a receipt and off you go. The staff has always been pleasant and competent as far as Amazon returns goes.I bought a $250 Netgear wifi router from Amazon. It ended up not fitting my needs so I returned it. That was in March. I kept checking Amazon and it says "we'll issue your refund when we receive your return". When I showed up to the store today to ask what was taking so long, they told me I hadn't dropped off the wifi router. They scanned the Amazon return QR and said their system showed I hadn't brought in the router.Which is a lie. I think it has to do with the type of return. All of my returns have always been reboxed, sealed, return label, etc. This time it was an unboxed return, Amazon said UPS would box it for me.Beware and SAVE YOUR RECEIPT if returning something to Amazon that doesn't have it' packaging. It might just disappear at your expense.
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March 2023 by Rhonda Coty
Took two packages this morning in the pouring rain to return. The employee who “helped” me was incredible rude and pushy. She berated me for not having the label and rudely cut me off when I told her I have the Amazon code. She walked away then said “ you have it yet? Oh, you need another code!” While I was retrieving it! The whole thing took less than five minutes but, Really, you can can be courteous, smile or even listen first….
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March 2023 by Mima Perez
An absolute rip off!! Do not home here it’s not worth spending so much money.
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February 2023 by Sugoi Tomodachi
I always return Amazon packages on this location, staff are always patient and have a sense of urgency. I appreciate their service greatly.
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January 2023 by Constance AG
Parking is a challenge, and that is being kind. The UPS Store itself was not bad, but not real personable service. Still it was accommodating. Not super busy. Not a bad place to drop packages.
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January 2023 by Kevin Rivera
I always return Amazon packages on this location, staff are always patient and have a sense of urgency. I appreciate their service greatly.
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December 2022 by RealDeaL P.
small and tight spot with two employees helping customers very slow paced. Waiting in line to drop off a package is taking longer than usual.
