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“I went out of my way to visit the The UPS Store location instead of the one closer to my home, and after working with Stephanie, I completely understand why people return to this store. Her customer service was truly exceptional — professional, patient, knowledgeable, and genuinely kind from start to finish.
In a world where great customer service feels increasingly rare, Stephanie absolutely stands out. She made the entire experience smooth, stress-free, and honestly enjoyable. She treated me like my time mattered, answered every question thoroughly, and handled everything with confidence and warmth.
I could have gone somewhere more convenient, but the level of service at this location makes the extra drive worth it. Stephanie represents what customer care should look like, and The UPS Store is fortunate to have her. Highly recommend this location specifically because of her outstanding service.”
“These people are literal saints on earth. I had a return with unusual and oversized dimensions I needed a box for. I tried several big shipping stores before this that acted like it was going to be a problem or they would need to special order boxes for. I gave Postal Annex a call to see if they had a box that could work. They were immediately helpful on the phone and offered to custom build me a box, just come on in and they would find a way to make it work. When I walked in the next day with the item they immediately knew who I was! They put a boxing solution together for me in less time than predicted and I feel the price was fair for the service I needed. They were super friendly too. THE BEST. Don’t waste your time anywhere else.”
“Devonte gave great customer service. He helped me troubleshoot my return; I accidentally selected another location for my return and he stepped in and resolved it.”
“It I could give a 100 out of 10 I would ! Edgar was the best employee by far at this location.
He made my experience at ups amazing he definitely deserves some recognition for his great work and customer service.Thank you definitely will come hack to this location!”
“Rashida & Jenny are very helpful with my Tik-Tok/Amazon returns. I truly enjoy coming here! Parking is limited so be patient with small businesses and kids running around unattended in the parking lot!”
“Every time I come to this UPS, the associates are prompt, kind and quick. Today specifically Nick helped me handle my return with no questions. Thank you for being a reliable UPS location.”
“Love this location! Never have any problems or confusion when sending out my packages. The times I’ve went recently, Maria was the one who helped me each time. She’s amazing and so incredibly helpful! I can tell she knows her stuff and she gets everything done with ease. Thank you Maria for all your help and always being patient with me”
“It just seemed the young lady went way out of her way to take care of the problem I had. She could have said go back to Amazon but she took care of everything and it really made my day easier. Very pleased”
“They were all very helpful and yessie helped me out a bunch. Super patient and super sweet. This was my first time really ever sending out mail so I wasn’t sure what to do or expect but she explained every step throughly and ensured all of my mail was secured and going to ship quickly. Thank you again yessie you made my first experience a great experience !!”
“Would like to say I received above and beyond my expectations of service at this location. GM Zach offered to assist in picking my package up from the hotel day I was catching an uber to the airport. I am very grateful.”
“I went in and needed help with scanning and emailing some very important documents I had no glue what to and hector helped me out with everything in fact all the guys were very nice polite & knowledgeable I rate them 10 out of 10 for the great service”
“I visited this location 3 times over a couple weeks, trying to figure out how to economically ship 4 boxes including 2 that were oversized. Ruby was there each time, and she REALLY made it a good experience! She multitasks well, keeps impressive composure when managing a busy store solo, and was professional and knowledgeable throughout my interactions with her. She was very reassuring, friendly, and supportive in what I was trying to do. So glad I took my boxes to this location and would use them again for shipping needs to experience her/her staff's service.
Physical location-wise, the parking is challenging/not so convenient. The store has dollies you can borrow to transport your boxes in.”
“Kystal is an excellent asset for your business, she was so professional, helpful and supportive, giving me great advice for my business project, thanks to her the printing came way better than I planned, you should give her a reward of appreciation for her great attitude, attention and advice, one more Happy and satisfied customer thanks to her ,”
“Email service was cheaper then fax. But nobody gave me prices so remember to ask what the prices are for the type of service you need when it comes to the postal side of the business. So boom they get only 4 stars for their lack of communication/service fees. Besides that this place has and does what you need when it comes to postal and pharmacy. And at least customer service is pleasant. Just ask for prices!”
“I've used this store to take care of the needs that I have on returning items to Amazon or sending to family across the country and I got to say the people the women here are excellent people they're always nice and friendly which is the reason why I keep coming back here today I have a lot of pain happening in my left wrist as I just had surgery with it and the employee their Britney was so helpful she was very effective in meeting all of my needs I'm on my return I'm so grateful for her and to UPS for hiring such great people good job UPS”
“I don't usually take the time to write reviews, but this instance warranted it. This location has an employee by the name of Dakota who is freaking awesome. We're going through a lot on our end dealing with a fair amount of red tape and bureaucracy while trying to help a family member who was recently diagnosed with dementia, and found ourselves in a time sensitive situation which required two emergency faxes, which we don't currently have the means to do on our end. I called and Dakota listened to my circumstances and was able to help get things done despite the fact I was pretty frazzed and stressed out. He came through in the clutch and helped us tackle an urgent matter which may very well lead to saving a life, so if Dakota hasn't received a raise yet, it's overdue. The compassion, empathy and patience he showed deserved commendation.
This location has always been top tier. Great managers (I didn't catch the blonde lady's name but she was super helpful too), great employee's (especially Dakota), and just all around a positive experience.”
“I was helped by one of the most amazing individuals that I ever had encountered. She was very polite, very helpful. What an amazing smile, this young lady. It really makes customer service. I feel appreciated and welcome to her business.”
“Thank you to this amazing place!!!!! They made sure my shipment went out! Appreciate the care and the consideration- you all are wonderful!!! Will bring my business here!”
“Remy was incredibly helpful! I needed to make some Amazon returns, & one was a canopy that had to be packed back into its original box. Instead of charging me for boxes to compensate, because I need every penny as I'm going into surgery shortly & won't have an income, he helped me repack the whole canopy to fit its packaging & box, he was able to help as the store was empty at the time. He did more for me than any other has done. I cannot thank him enough. I even tried to tip him $5, it wasnt much but I was very thankful, he told me to save that with the rest of my money for my surgery. He was such a sweet soul!”
“Nice gentleman at the counter. It's convenient and close. I'm confident my package will be delivered on time. There's a $3 service fee but worth it.”
8:30AM - 4:30PM
5198 Arlington Avenue, Riverside
Mailbox Centers
“I had a very easy and friendly process getting a notary with Lisa and Naomi! They were super funny and made the process smooth! 10/10 highly recommend UOS on Arlington!”
“Shawna and her crew are the best!!! Highly recommend for any important paperwork that needs to be printed or mailed and also has a good selection of supplies.
Thank you for all you do!
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“I have used Mail Choice many times over several years and find it very helpful and convenient. It is good for making copies, certified mail, package returns and much more . The owner is very helpful and courteous. It has made life easier for me and I really appreciate it being there .”
“I love this place so much! I got my mom hooked on it too. I also use the Clearwater Location when I was out that way too. I can get just about anything done here.”
“I went in to mail packages and finally he got some help. The lady with the lady with the long locks is so pleasant and helpful! What a change to not be greeted by a grunt I think her name is Synthia she spells it with an S.”
“I was treated as best I've ever been treated by an employee of you UPS she was very kind and considerate and she got the copy and done on my business checks that the other three were not able to do and impress me very very much and I was in there on Tuesday July 7th and I don't remember her name but she was from India and I want you to command her for being such a wonderful clerk 😃”
“Great customer service, big shout out to Hector making things run right.
I jave been coming here for years and i always frel taken care of. Best customer service in the inland empire”
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“Over the years, I have had documents notarized, dropped off returns for Amazon, regularly sent packages to relatives, had keys made, purchased supplies, faxed important documents, and bought stamps. Oh, and found great greeting cards. Every employee has been kind and helpful. I am so glad we have this business run by such kind and competent people here in Grand Terrace. The services they provide are essential to a small town like ours and I really appreciate them.”