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February 2024 by Angel (Adam)
Older lady cashier was friendly, helped with some account questions, well stocked, ill b back thanks
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February 2024 by Nicole Whitfield
Excellent customer service. Very helpful. Would visit this store again.
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February 2024 by Robin Murphy
Zaira a CVS Team-member was helpful, professional and knowledgeable of the store products AND she's a great asset to the HMB CVS team!CVS has electronics for great prices! The coupon options are the way to go. Shop CVS in HMB!
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December 2023 by linda l.
I am sad to write this because all the Pharmacy staff is so hard working. They look like nice people. They are way understaffed. There is always a line. The phone rings so often that they can't answer it. They are rushing so much, they don't even have time to think. They are never idle. Technical wording problems on a prescription should not prevent people from getting life-saving drugs. I came with a RX for my husband for a potentially life-threatening blood clot. The RX was for 15 mg of Xeralto 2x a day transitioning to 20 mg 1x a day. I was told "WE DON'T HAVE THAT. THE ONLY CVS THAT HAS THAT is in PALO ALTO. You'll have to drive there." It turned out that this local CVS store really did have the exact drug on their shelves!!! They just did not have the "Starter Kit" with nice mistake-proof push-out tablets in a cardboard kit the doctor wrote on the order. Honestly, CVS turned us away when we urgently needed blood-clot medication. Only because I was insistent and determined, did they concede to call his doctor and ask her to "reword the RX" so the life-saving drug could be given in a timely basis. So after standing there for 1 hour, he got the exact same drug that the Doctor ordered... just not in a "Kit." It is horrifying to think that people could be turned away for this type of technical wording problem. If it had been after 5 pm or on a holiday, they would have never been able to contact the doctor. --The part that hurts, is they didn't care if my husband had to have his leg amputated due to a clot, or if he died from a pulmonary embolism if the clot moved to the lungs. They are SO OVERWORKED and SO UNDERSTAFFED, they just don't have time to think or care. They just follow the law and the rules. And they do that at least. Technical wording problems should not prevent people from getting life-saving drugs. CVS needs to properly staff their pharmacies so that the staff is not dead-tired and so they have time to think.
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December 2023 by Kirstin Higdon
I am disappointed. I am pissed. This worker ( man ) followed us around the entire store while my sister and my friend were trying to buy Christmas presents. He and this other worker acted like we were stealing makeup. The lady said “ I’m not going to let them get away with this, I know their plan “ the workers were making faces, starting us, pointing, talking about us next to us, and passing notes in front of us. We paid right in front of them and he watched us the entire time a foot away. Once we left they pointed and talked and stared once again. Bad bad employees. We were just trying to get a present for my mother. I felt my personal bubble was being poped. I don’t need someone spitting on my face while I’m trying to buy something for my mother! Like you’re just weird and not helping at all.
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December 2023 by Adelei Higdon
I wish I could pick zero stars. I was shopping for Christmas presents and this old male worker followed me around the store from the moment I walked through the doors til I walked out. He was like 2 feet away from my face. I’m pretty sure he thought I was stealing because I was wearing a backpack. Him and this other worker kept asking us what we were doing… what do you think we were doing?? We are shopping! They kept talking about us, questioning us, passing notes about us? Like dude chill your beans im getting a present for my mother. I felt my personal bubble being popped, like leave me alone give me some space. I don’t like hmb cvs the workers are so weird. I don’t need someone breathing on my neck while I’m checking out.
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December 2023 by Joseph Noble
The guy that helped me today was amazing. He went above and beyond to help me. He was professional, polite and caring. Give that boy a raise!
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November 2023 by Han Seoul Ohh
Rude employees and will not cash your lottery tickets because they don't have money on hand. Doesn't make any sense when you have a lottery machine in CVS store.
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November 2023 by Amethyst A.
I would be happy if they took the free vaccine sign off their window because they don't accept Medicare and then slam a 190.00 charge on you with no options so we aren't getting a covid booster to say the least. What is worse is the line you wait and wait they don't have enough staff and it shows the pharmacist is beyond rude. He needs a vacation or something his attitude reeks.
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September 2023 by Kai
They cancelled my COVID vaccine without telling me; when I called the pharmacy to check in they just hung up on me.This place is genuinely so awful.
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August 2023 by Rene C.
Apparently we can no longer avoid the nightmarish self-checkout. Ever since they put them in Phil, the manager, has been aggressively pushing them and arguing with people, asking them to explain why they don't want to use the self-checkout. Hint: I'm not an employee. Trying to embarrass me into saving money on labor doesn't really work. The last time this happened I just said "never mind", left my purchases on the counter, and drove over to Rite Aid. A couple of days ago a friend and I went in to pick up a prescription and some things for a barbecue. There was only one person at the front, and he was checking people out using the self-checkout. My friend would hand him items, he would check them out, then place them in a different area where they kept falling on the floor. My friend was scrambling to grab the floored items and put them in bags as the floor pile kept getting bigger. And our hands were already full with things we were trying to buy. We should have just walked. I have to get my prescriptions out of there and go literally anywhere else.
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August 2023 by Megan R.
DONT ORDER PHOTOS HERE I placed a large order of photos through CVS online, I've been looking for somewhere new to order photos since Costco has closed and I live around the corner from here so I figured it would be convenient. I went in after the timeslot that they allotted me that they would be ready only to find that my order was halfway printed and came out very pixelated and poor quality. The person at the counter had the audacity to tell me it was my camera (I have an iPhone 14 and was using portrait mode, so there's no way this can be true.) And then put his fingers all over the photos when he was checking them and try to hand them off to me. I told him I would try to come back and speak to a manager another day cause a manager was not on at that time. I came back not once not twice but three times after this and each time I order still was not completed. At the end of the day I'm asking for a refund, but they told me that I have to call the phone number during business hours that I work in order to beg for a refund. Long story short take your business elsewhere, customer service, and quality of photos, turned out poor.
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July 2023 by Amy M.
It was a super, super busy day. The pharmacist and techs were doing high intensity aerobics to try to fill orders and back orders. Our Rx was due at 5:30pm, but we have a 5 year old who just had surgery that morning and needed the pain medication asap! So they rushed it. There were a lot of people waiting for their prescriptions. The pharmacy team needed to go to lunch but it was like a mob ready to lynch. I really hope they all got a break because they really needed it. It was packed with customers. Not everyone is patient. Understandably. Needing an important prescription is stressful. The pharmacy team should know they are doing a great job. Carol does a great job being cheerful and encouraging despite the ever growing line waiting to be served.
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July 2023 by Stormy H.
I was having a dental emergency ON VACATION. Worst timing and I was desperate for help. Their minute clinic was so fast and easy to use to get antibiotics for an infection. If that wasn't a relief enough the pharmacy here was so kind and prompt. The pharmacist (unsure of his name) was very diligent and clearly cared about his customers. Thank you guys for helping me today you have no idea how much your kindness impacted my day.
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July 2023 by Michael Conlan
Worst customer servicePharmacist answers all questions saying “we’re too busy”Avoid at all costCustomer service in pharmacy is non existentGo to Rite Aid !