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January 2024
Had to look into a package that was clearly never sent in the first place Emplyee Hnin Yee helped me get to the bottom of it quickly and with a speedy response. Also have been receiving packages for years with no complaints as well as sending them out. Keep up the Good work ??
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September 2023
Passport officer(Luna) was not knowledgeable about all the rules and was defining new rules for the passport picture requirements.Anyway, it’s her call and you can’t switch to ups for better service. LOL
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July 2023
This review is for the Chinese lady, who helped us process our baby's passport application. She was very nice and helpful. She answered our questions and was patient with us. Given her age (not being agiest), she should enjoy retirement instead of dealing with rude, impatient customers.