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March 2024 by Mikey
Went in today at around 12:00 p.m. and had the worst experience. I asked if I could leave my car there because it was about a 30-minute drive from me so I figured I would be able to as I have been at plenty of truck rental places before. I was informed that's not the case and when I asked why isn't that posted anywhere, the representative just replied as if that was common knowledge. He acted like everyone Uber's there and there hasn't been a single person to come and drive up there with their car to take a moving truck. I understand the policy but he was incredibly rude and not helpful or compassionate at all
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November 2023 by Tye L.
Did not try to up charge me unlike the Torrance location! I originally booked with Torrance and they were out of the car I had originally chosen. instead of Torrance, honoring the reservation and just giving me a different size vehicle . they tried to charge me more for a different vehicle. So I decided to try my luck at this location. The employees were much nicer and very understanding. They told me the car options that they had available and didn't charge me for the next class because they didn't have the economic one I had made the reservation for. Great experience would definitely recommend.
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September 2023 by Patrick Uchmanowicz
Worst experience renting anything ever. They rented me a truck with 2 broken mirrors for a cross country move. They wouldn't give me another truck. I almost died driving it. I would never rent from Budget again, let alone from this Hawthorne location. AVOID THIS PLACE. They deserve zero stars
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August 2023 by Sean A.
Rented a 26 foot box truck on August 16, 2023. When I returned the truck the same day at 4 PM I was told that they were going to tow my car since they have no customer parking. I have another reservation for tomorrow and was told by Valerie that there is no customer parking on the premises and if I do so it will be towed immediately. They do have two smaller signs on the way out of the parking lot stating no customer parking but no mention of it anywhere when you come into the building or into the property which is very misleading. By the way, I've been renting vehicles there for 20 years and have always parked in the lot. Extremely disappointed, especially with Valerie's attitude explaining it. I've asked to speak to the manager Raul three times, and they also refused to have him call me or connect me to him.
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May 2023 by Harrison Strowd
Great People; Great ServiceI rented a truck from the Budget Truck Rental in Hawthorne, CA and had a wonderful experience. I had a number of complications arise related to my rental and the team at this Budget Truck Rental office was very knowledgable and supportive in working through these complications.My driver license had recently expired so I brought my expired license and a print out of the temporary license I received when I renewed it. Since this documented had been printed on my home computer, they were unable to accept it to issue my rental. They were polite in indicating that this was simply the corporate policy that they were required to enforce and they directed me to a nearby DMV kiosk to print out an official copy of the temporary license.When I returned with an official temporary license, they completed the rental process for my 16' truck rental. When I turned to leave I noticed that the bed of the truck was not as high as I was expecting. When I placed the initial reservation online, I called Budget's customer service number to determine which trucks were "dock height" since I would be having my items loaded from a dock. They assured me that both the 16' and 26' trucks. Unfortunately this information was incorrect. The team at this Budget Truck Rental helped me to swap my reservation over to a 26' truck so that I would be able to roll these items directly from the dock onto the truck.Overall this was a rather stressful set of circumstances, but this was entirely due to factors that were outside of the team at the Hawthorne Budget Truck Rental's control. They did their best to work with me to resolve these issues and the rest of my move went smoothly. I greatly appreciated their positive attitude and collaborative mentality.
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April 2023 by Harrison S.
Great People; Great ServiceI rented a truck from the Budget Truck Rental in Hawthorne, CA and had a wonderful experience. I had a number of complications arise related to my rental and the team at this Budget Truck Rental office was very knowledgable and supportive in working through these complications.My driver license had recently expired so I brought my expired license and a print out of the temporary license I received when I renewed it. Since this documented had been printed on my home computer, they were unable to accept it to issue my rental. They were polite in indicating that this was simply the corporate policy that they were required to enforce and they directed me to a nearby DMV kiosk to print out an official copy of the temporary license.When I returned with an official temporary license, they completed the rental process for my 16' truck rental. When I turned to leave I noticed that the bed of the truck was not as high as I was expecting. When I placed the initial reservation online, I called Budget's customer service number to determine which trucks were "dock height" since I would be having my items loaded from a dock. They assured me that both the 16' and 26' trucks. Unfortunately this information was incorrect. The team at this Budget Truck Rental helped me to swap my reservation over to a 26' truck so that I would be able to roll these items directly from the dock onto the truck.Overall this was a rather stressful set of circumstances, but this was entirely due to factors that were outside of the team at the Hawthorne Budget Truck Rental's control. They did their best to work with me to resolve these issues and the rest of my move went smoothly. I greatly appreciated their positive attitude and collaborative mentality.
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March 2023 by Nico J.
Called the number and spoke to a guy who assured me that the vehicle I had requested would be available upon talking to him he took my payment I paid they took my money 431.00 and some change and I had a reservation so I Uber there with my email and copy of reservation and once I get to the counter they say they can't rent the car to me because of it being a luxury but I asked the guy on the phone and he said as long as my payment went through there would be no problem I asked multiple times and of course it didn't work so then they said nothing they can do and I had to call to cancel my reservation since I was denied and then had to wait several business days to get my money back and on top of it they wanted to charge me a fee for canceling when I wasn't approved but I had a reservation number and my money was taken unbelievable terrible never again go to enterprise or Hertz I'd give 0 stars if I could and while waiting in line there were 2 other couples who had the same thing happen so unbelievable they need to get on the same page 0 stars
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February 2023 by Victoria G.
DO NOT RENT FROM THIS PLACE!! We have never had such a bad experience with any company/people in our life!!! We reserved an 15 passenger van from this company since we were coming from Iowa all the way to Hawthorn, we are a big group so we needed to make sure we had a vehicle that could fit all of us. We even pre paid to ensure we had the van reserved 2 weeks prior. Well we get a call 1 day before we were to get the van & they told us they do not have the vehicle.... We understood & then asked for them to find out if they could at least look for 2 vehicles for us to drive in while we were visits. The gal (Stephanie?) said she would check and call us back in a few minutes (she called at 1pm), we NEVER heard back. We tried calling them back and they never answered. They claimed they left a voicemail l, but we didn't receive it. So we showed up today to see what was going on in hopes that they had some type of transportation set up for us... NOPE. They told us they did not have the van we prepaid for. They didn't even have 2 vehicles for us. Only One car (that smelled like they were smoking in it). There was one guy probable around 40-50 years old that was sooo rude. I'm assuming he's the owner since he was taking no responsibility over the situation. He said that we did the wrong thing by pre Paying for the vehicle. That he would personally never do that. What kind of owner or employee doesn't stand by his own company's rules???!?! That absolutely blew our minds. He basically told us it was our fault for not reading the terms and conditions & that pre paying did not guaranteed us getting the vehicle. LOL they also could not refund our almost $800 for a vehicle we did not receive. STAY AWAY FROM THIS PLACE!!
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January 2023 by Jared W.
Service was a little slow but okay, nice team - but when I left my car there, it was towed when I was renting a truck. Would've been nice to have gotten a heads up or a warning or something instead of coming to drop off the truck and noticing my car was gone then being told "oh you can't park here."
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November 2022 by Deidra K.
Love love this location. 100% better than the LAX location. The staff here are extremely friendly and knowledgeable. The manager is awesome as well. Cars are always available for reservations. If theres a problem, they fix it IMMEDIATELY. Please remember, if you want respect going through THEIR doors, you must give it going in.
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July 2022 by Michael D.
To start off you need look no further than this location for your next car rental. I planned a very short notice vacation in June 2022 and it all hinged on the rental of a vehicle within a few days. Thought it was impossible just coming out of the Covid era until I was referred to Jonathan who honored my instant request with ease. I explained to him my immediate need and he went above and beyond the call of duty to not only easily confirm my reservation but open my eyes to the type of vehicle that would meet my long distance needs. Never thought I'd be going long distance in a Prius Hybrid but was the perfect choice for my road-trip. I had incredible fuel efficiency with plenty of storage and full time air conditioning across the deserts and zero issues. Upon return of the vehicle Valerie immediately assisted me with a personal touch and had me on my way with receipt in hand !!!!. I am DEFINITELY Planning another road-trip soon using their services just because of the unheard of ease of renting a car with none of the typical nightmares attached!!!!.
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July 2022 by Zhang J.
Jonathan Pettus charged us $200 for the dog hair on the car. The car was dirty when we got it,I highly doubt if they clean it according to Covid-19 safety rules. Please see attached for the returned car we have.
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April 2022 by Y M.
I would avoid this location at all cost! Employees are rude and the place does not have accommodating vibes. We rented a car from there and car stinks like someone just smoke inside a car. We were supposed to rent a midsize SUV and they were trying to rent a truck at first because that was the only car it was available. If you don't have the car you promised on the web, don't make it available to reserve the car!!! Then they offer the stunk car with full of Tobacco smell or weed I don't know what. Won't go back there again for sure.
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November 2021 by Michael B.
This is the best rental place in Inglewood, workers are very helpful and Raul is the best at getting you in the car you need. Thx for helping me get into a car, I had car troubles and had to put my car in the shop for a week and this rental spot helped me out tremendously can't wait to rent again.
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August 2021 by Jose Gomez
Reserved a truck, went 15 minutes to pick up and they couldnt give me a truck because the manager had other plans with the truck